Executive IT Operations Engineer — 24/7 Global Support

Point72; Stamford (CT); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Fully-paid health care benefits

Parental and family leave

Volunteer opportunities

Employee affinity groups support

Wellness programs

Tuition assistance

401(k) with employer match

Job summary

Point72’s Technology team is hiring for a client-facing desktop support role in Stamford, CT. You will support executives, diagnose issues across PCs, laptops, mobile devices, and video conferencing, and advise on technology and policies.

The role requires a strong background in IT support within financial services and willingness to travel. The team emphasizes AI-driven solutions and enterprise agile methods.

Qualifications

• Minimum of four years of experience in a client service, desktop support, or technical support role.
• Bachelor’s degree in technology, computer science, or related discipline.
• Experience supporting investment professionals in the financial industry is preferred.
• Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest.
• Scripting and automation experience using PowerShell and Splunk.
• Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices.
• Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk.
• Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment.
• Inquisitive mindset and desire to learn and work with new technologies.

Responsibilities

• Provide white-glove technology support and advice to our Executive Management team.
• Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy.
• Advise on current technology and corporate policies with practical recommendations
• Manage expectations clearly and professionally during incidents and service requests
• Coordinate with local, off-site, and global technology service providers to maintain excellent service standards
• Develop written project plans for new technology initiatives
• Provide rotational 24/7 on-call support and travel domestically and internationally as needed

Skills

Client service

Desktop support

Technical support

PowerShell

Splunk

Video conferencing

Education

Bachelor's degree in technology/computer science

Tools

Bloomberg

Neovest

Job description

Point72’s Technology team is hiring for a client-facing desktop support role in Stamford, CT. You will support executives, diagnose issues across PCs, laptops, mobile devices, and video conferencing, and advise on technology and policies.

The role requires a strong background in IT support within financial services and willingness to travel. The team emphasizes AI-driven solutions and enterprise agile methods.