End-User IT Operations Engineer

Tradermath; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Point72’s Technology team is evolving IT infrastructure and engineering capabilities, leveraging open-source solutions, cloud architectures, and AI to drive smarter decision making. We foster agile methodologies and support professional development from day one, enabling the team to deliver measurable business impact across the firm.

The role focuses on leading delivery of end-user technology services, building hands-on support for devices and collaboration tools, and driving automation to

Responsibilities

• Lead delivery of end-user technology services across the firm, shaping the support model and directly improving the client experience
• Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
• Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
• Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
• Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution

Job description

Point72’s Technology team is evolving IT infrastructure and engineering capabilities, leveraging open-source solutions, cloud architectures, and AI to drive smarter decision making. We foster agile methodologies and support professional development from day one, enabling the team to deliver measurable business impact across the firm.

The role focuses on leading delivery of end-user technology services, building hands-on support for devices and collaboration tools, and driving automation to