Desktop Support Lead

Top Prospect Group, Inc.; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

Top Prospect Group, Inc. is seeking a hands-on Desktop Support Team Lead in Westchester, NY. This on-site role combines leadership with advanced end-user support across Windows, macOS, and Microsoft 365.

You will mentor a small team, escalate complex issues, manage asset records, and collaborate with stakeholders to keep systems running smoothly. The ideal candidate has 5+ years in desktop support and a CompTIA A+ certification.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• CompTIA A+ certification required
• 5+ years of Help Desk/Desktop Support experience
• Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
• Experience supporting audiovisual and collaboration technologies
• Proven ability to mentor team members and handle escalated technical issues

Responsibilities

• Lead and support desktop technicians, providing guidance and technical mentorship
• Serve as the escalation point for complex technical issues
• Troubleshoot hardware, software, networking, and endpoint management issues
• Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
• Manage desktop-related projects and technology deployments
• Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
• Maintain accurate documentation, asset inventory, and ticket records
• Collaborate with vendors and internal stakeholders to resolve technical challenges

Skills

Team leadership

Mentoring

End-user support

Troubleshooting

Documentation

Education

Associate's degree in Information Technology

Tools

AD

Intune

Azure

Microsoft 365

Office 365

Job description

Job Description

Ready to take the next step in your IT career? We're looking for a hands-on Desktop Support Team Lead who enjoys solving technical challenges, mentoring others, and making a real impact on the end-user experience.

Direct Hire, FT

Onsite in Westchester NY

Flexible hours and schedule

$80K plus benefits

PC, Mac, Office 365, troubleshooting, technical support, team evaluations, AD, hardware/software support

We are seeking an experiencedDesktop Support Team Leadto oversee daily desktop support operations while mentoring and developing a small technical support team. This hands-on role combines leadership responsibilities with advanced troubleshooting and end-user support across Windows, macOS, Microsoft 365, and cloud-based technologies.

Responsibilities

• Lead and support desktop technicians, providing guidance and technical mentorship
• Serve as the escalation point for complex technical issues
• Troubleshoot hardware, software, networking, and endpoint management issues
• Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments
• Manage desktop-related projects and technology deployments
• Provide AV and conference room support, including Microsoft Teams meetings and presentation technology
• Maintain accurate documentation, asset inventory, and ticket records
• Collaborate with vendors and internal stakeholders to resolve technical challenges

Qualifications

• Associate's degree in Information Technology or equivalent experience
• CompTIA A+ certification required
• 5+ years of Help Desk/Desktop Support experience
• Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure
• Experience supporting audiovisual and collaboration technologies
• Proven ability to mentor team members and handle escalated technical issues

Company Description

Top Prospect Group founders and management team offer more than 25 years of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.