Executive IT Admin: Desktop & Systems Support

Workhorse; Wixom (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Workhorse, headquartered in Wixom, MI, is seeking a hands-on IT Administrator to provide frontline technology support across the organization, with emphasis on desktop support and executive (white glove) support. The role focuses on reducing ticket resolution time and strengthening core IT systems for senior leadership.

You will manage Active Directory/Entra ID, Microsoft 365, Intune, and endpoint management, while also supporting conference rooms, A/V, and video conferencing.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or equivalent practical experience.
• 3-5 years of experience in desktop support, help desk, or IT administration.
• Hands-on experience supporting Windows and/or macOS environments.
• Working knowledge of Active Directory/Entra ID, Microsoft 365 administration.
• Experience with endpoint management/MDM tools (Intune, or similar).
• Experience supporting conference room A/V and video conferencing platforms (Teams, etc.).
• Strong troubleshooting skills across hardware, software, and basic networking (Wi-Fi, VPN, DNS/DHCP basics).
• Excellent communication skills and a customer-service mindset, especially when supporting senior stakeholders.
• Ability to lift/move IT equipment and be on-site as required.

Responsibilities

• Provide Tier 1/2 troubleshooting for desktops, laptops, printers, mobile devices, and peripherals.
• Image, configure, and deploy new hardware for onboarding and refresh cycles.
• Manage software installation, updates, patching, and license tracking.
• Maintain the IT asset inventory and coordinate repairs/warranty claims with vendors.
• Log, triage, and resolve tickets within agreed SLAs.
• Administer and maintain core systems: Active Directory/Entra ID, Microsoft 365, file servers, and endpoint management (Intune).
• Manage user account provisioning, deprovisioning, and access/permissions.
• Support network connectivity (Wi‑Fi, VPN, switches) and expedite complex issues to senior engineers.
• Assist with backup verification, patch management, and basic security hygiene (MFA, antivirus/EDR).
• Maintain documentation for systems, configurations, and standard operating procedures.
• Support IT projects such as office moves, equipment rollouts, and system migrations.
• Train employees on IT policies, tools, and best practices.
• Contribute to and help enforce IT security and acceptable use policies.

Skills

Desktop support

Executive support

Windows/macOS

AD/Entra ID

Intune

Video conferencing

Customer service

On-site support

Education

Degree in IT or related field

Tools

ServiceNow

Jira Service Management

PowerShell

Job description

Workhorse, headquartered in Wixom, MI, is seeking a hands-on IT Administrator to provide frontline technology support across the organization, with emphasis on desktop support and executive (white glove) support. The role focuses on reducing ticket resolution time and strengthening core IT systems for senior leadership.

You will manage Active Directory/Entra ID, Microsoft 365, Intune, and endpoint management, while also supporting conference rooms, A/V, and video conferencing.