The Housekeeping Manager oversees all daily housekeeping operations, ensuring exceptional cleanliness, presentation, guest service, and team performance. This role is responsible for leading the housekeeping team, managing labor and departmental budgets, maintaining inventory, and ensuring luxury service and safety standards are consistently met.
Responsibilities
- Lead, supervise, and develop the housekeeping team, including Supervisors, Housekeepers, Housemen, and House Attendants.
- Oversee hiring, onboarding, training, performance management, and daily coaching.
- Create schedules and assignments based on occupancy and business needs while managing labor costs.
- Monitor payroll, attendance, overtime, and departmental labor budgets.
- Manage housekeeping supplies, linens, amenities, equipment, purchasing, and vendor relationships.
- Maintain inventory levels and oversee proper storage and handling of cleaning products and chemicals.
- Conduct regular quality inspections of guest rooms, public areas, and back-of-house spaces.
- Ensure compliance with safety, sanitation, health, and OSHA standards.
- Address guest requests and work closely with Front Office, Facilities, Food & Beverage, and other departments.
- Lead regular department meetings and foster a culture of accountability, teamwork, attention to detail, and genuine hospitality.
Qualifications
- 3+ years of progressive housekeeping experience, including 2+ years in a supervisory or management role.
- Proven experience leading and developing a team of 10+ employees.
- Strong knowledge of luxury housekeeping standards, cleaning procedures, and quality inspections.
- Experience managing labor, budgets, inventory, and purchasing.
- Strong communication and organizational skills.
- Proficiency with Microsoft Office and timekeeping systems.
- Ability to work weekends, holidays, and a flexible schedule based on business needs.
- Professional appearance and presentation.
- Luxury hotel experience preferred, particularly with Forbes or AAA Five-Diamond properties.