Executive Housekeeper: Operations & Guest Experience

Hotel Legends - Watermark Biloxi; Biloxi (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Hotel Legends - Watermark Biloxi is seeking an Executive Housekeeper to lead the housekeeping department, ensuring top-tier cleanliness, presentation, and guest satisfaction across all areas of the property. The role balances administrative duties with hands-on daily operations and team development to maintain upscale standards.

You will supervise supervisors and staff, manage schedules, and partner with Front Desk, Maintenance, and HR to deliver exceptional guest experiences while maintaining

Qualifications

• Minimum 3-5 years of progressive housekeeping experience in a hotel, resort, or comparable hospitality environment.
• Minimum 2 years of housekeeping supervisory or management experience.
• Experience overseeing a large housekeeping team or high-volume hotel operation is strongly preferred.
• Thorough knowledge of housekeeping operations, cleaning procedures, sanitation practices, and QA standards.
• Strong leadership, coaching, conflict resolution, and employee development skills.
• Experience with labor scheduling, inventory management, budgeting, and cost control.
• Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with hotel property management systems and housekeeping management software is preferred.

Responsibilities

• Direct and oversee daily housekeeping operations, including guest rooms, public areas, hallways, elevators, restrooms, and other spaces.
• Ensure all guest rooms and public areas meet cleanliness, sanitation, safety, and presentation standards.
• Perform regular inspections to ensure consistency and quality across spaces.
• Establish and maintain housekeeping procedures, cleaning schedules, inspection checklists, and standards.
• Coordinate daily room assignments and prioritize cleaning based on occupancy and arrivals.
• Monitor room readiness and work with Front Desk to ensure timely availability of clean rooms.
• Respond promptly to guest complaints and special requests.
• Oversee deep cleaning, preventive maintenance cleaning, and seasonal projects.
• Identify operational improvements and implement solutions for efficiency and service quality.
• Ensure storage, linen rooms, and supply closets are organized and maintained.

Skills

Leadership

Attention to detail

Organizational skills

Communication skills

Problem solving

Team leadership

Staff development

Scheduling

Tools

Hotel PMS

Housekeeping software

Job description

Hotel Legends - Watermark Biloxi is seeking an Executive Housekeeper to lead the housekeeping department, ensuring top-tier cleanliness, presentation, and guest satisfaction across all areas of the property. The role balances administrative duties with hands-on daily operations and team development to maintain upscale standards.

You will supervise supervisors and staff, manage schedules, and partner with Front Desk, Maintenance, and HR to deliver exceptional guest experiences while maintaining