Executive Housekeeper: Luxury Hotel Ops Leader

Renaissance - Waterside Portsmouth; Portsmouth (VA); On-site; USD 30,000 - 39,000; Full time

Job summary

Shamin Hotels' Portsmouth, VA property is seeking an Executive Housekeeper/Director of Housekeeping to lead the department, coordinate crews, inspect areas, and uphold standards.

You will recruit and train staff, control costs, schedule based on occupancy, ensure guest satisfaction, and maintain security and cleanliness across rooms, laundry, and public areas; flexibility for varied shifts.

Qualifications

• High school diploma or GED; hospitality experience preferred.
• Hotel housekeeping experience preferred.
• Strong reading, writing, and math skills.
• Customer service skills required.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
• Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
• Enforces policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Schedules staff according to labor standards and forecasted occupancy.
• Maintains room quality based on hotel objectives.
• Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
• Compiles and reports accurate status of guest rooms to the front office.
• Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
• Maintains standard procedures for security of on-loan equipment.
• Maintains productivity and labor cost goals.
• Conducts inventories of linen, supplies and equipment as required.
• Orders and receives supplies so as to maintain adequate inventory levels.
• Ensures staff interact with guests in a warm and friendly manner.
• Performs other related duties as required.

Skills

Customer Service

People Management

Time Management

Attention to Detail

Problem Solving

Education

High school diploma / GED

Job description

Shamin Hotels' Portsmouth, VA property is seeking an Executive Housekeeper/Director of Housekeeping to lead the department, coordinate crews, inspect areas, and uphold standards.

You will recruit and train staff, control costs, schedule based on occupancy, ensure guest satisfaction, and maintain security and cleanliness across rooms, laundry, and public areas; flexibility for varied shifts.