Executive Housekeeper: Lead Rooms Dept & Growth

Smoky Mountain Resorts; Pigeon Forge (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401k with company match

Health, dental, and vision insurance

Paid time off

Sick time

Maternity/paternity leave

Tuition reimbursement

Employee discounts

Years of service getaway

Job summary

Smoky Mountain Resorts, a family-focused hospitality company in the Great Smoky Mountains, seeks an Executive Housekeeper. The role leads daily housekeeping operations, enforces policies, trains staff, and ensures guest room cleanliness and inventory accuracy.

The position requires strong leadership, English communication, and physical stamina to manage busy shifts. Compensation includes a $23–$25 hourly rate with Sunday differential and benefits for eligible employees.

Qualifications

• High school diploma or equivalent.
• 1-3 years of management experience directly supervising 5-10 team members.
• Physical stamina to bend, climb stairs, and lift 40-50 pounds daily.
• Basic skills in computer operating systems.
• Energetic, responsible, and team-oriented.

Responsibilities

• Complete daily reports and paperwork as assigned.
• Enforce housekeeping policies and procedures.
• Respond promptly to guest issues to prevent recurrence.
• Maintain cleanliness standards in guest rooms and common areas.
• Oversee all housekeeping inventory and inspection processes.
• Identify maintenance issues and coordinate with management.
• Assist with training and supervise staff as needed.
• Ensure safety policies are followed and standards met.

Skills

English fluency

Team leadership

Communication

Problem solving

Customer relations

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Smoky Mountain Resorts, a family-focused hospitality company in the Great Smoky Mountains, seeks an Executive Housekeeper. The role leads daily housekeeping operations, enforces policies, trains staff, and ensures guest room cleanliness and inventory accuracy.

The position requires strong leadership, English communication, and physical stamina to manage busy shifts. Compensation includes a $23–$25 hourly rate with Sunday differential and benefits for eligible employees.