Bilingual Executive Housekeeper — Lead Rooms & Service

Smoky Mountain Resorts; Sevierville (TN); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

401k with 4% company match

Health, dental, and vision insurance

Paid Time Off

Sick Time

Maternity/Paternity Leave

Professional Growth Opportunities

Tuition Reimbursement

Employee Discounts

Years of Service Getaway

Job summary

Smoky Mountain Resorts is seeking a Bilingual Executive Housekeeper to lead daily housekeeping operations in a high-demand resort setting. The role oversees staff, enforces policies, coaches teams, and ensures guest rooms and public areas meet the highest cleanliness standards.

The position offers a $27.00 hourly rate with a Sunday differential and a 5- or 6-day workweek depending on occupancy, with shifts typically 8:30 AM–5:00 PM. Strong English communication and leadership are essential.

Qualifications

• High school diploma or equivalent.
• 1-3 years of management experience directly supervising 5-10 team members.
• Housekeeping experience required.
• Ability to communicate effectively in English and guest relations skills.

Responsibilities

• Oversee daily housekeeping operations and enforce policies.
• Train, coach, and supervise housekeeping staff to meet service goals.
• Address guest items and problems promptly to prevent recurrence.
• Maintain cleanliness standards in guest rooms and public areas.
• Inspect rooms, inventory, and safety compliance regularly.
• Recruit, schedule, and manage housekeeping team in line with occupancy.
• Complete reports and ensure room inspection scores meet targets.
• Carry out projects with General Manager and maintain legendary service.

Skills

English fluency

Leadership

Team coordination

Customer service

Education

High school diploma or equivalent

Job description

Smoky Mountain Resorts is seeking a Bilingual Executive Housekeeper to lead daily housekeeping operations in a high-demand resort setting. The role oversees staff, enforces policies, coaches teams, and ensures guest rooms and public areas meet the highest cleanliness standards.

The position offers a $27.00 hourly rate with a Sunday differential and a 5- or 6-day workweek depending on occupancy, with shifts typically 8:30 AM–5:00 PM. Strong English communication and leadership are essential.