Executive Housekeeper: Lead Hotel Cleanliness & Service

SMI Hotel Group; Richmond (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance (company paid)

Disability insurance (short-term &

Accident & medical indemnity insurance

Paid Time Off

401K with company match

Hotel discounts

Paid holidays

Job summary

SMI Hotel Group is seeking an Executive Housekeeper to directly supervise the housekeeping and laundry operations, ensuring clean, orderly and attractive conditions across the hotel. The ideal candidate is a hands-on, motivated manager who will ambitiously raise service standards, quality and operational performance.

You will hire, train and supervise staff, manage daily tasks and budgets, and uphold brand standards through audits and continuous improvement.

Qualifications

• Minimum of 4 years' experience in all aspects of Housekeeping in a large, multi-use facility.
• Strong leadership skills and ability to manage staff with positive motivation.
• Effective time management and strong communication skills.
• Must enforce hotel's standards, policies and procedures.

Responsibilities

• Hire, train and supervise housekeeping and laundry staff
• Assign daily boards to housekeeping team members
• Maintain room quality based on hotel objectives
• Monitor and maintain a level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas
• Compile and report accurate status of guest rooms to front office
• Oversee all housekeeping duties
• Maintain productivity and labor cost goals
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Conduct inventories of linen, supplies, and equipment
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
• Ensure satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements
• Perform other job related duties as assigned

Skills

Leadership skills

Time management

Communication skills

Job description

SMI Hotel Group is seeking an Executive Housekeeper to directly supervise the housekeeping and laundry operations, ensuring clean, orderly and attractive conditions across the hotel. The ideal candidate is a hands-on, motivated manager who will ambitiously raise service standards, quality and operational performance.

You will hire, train and supervise staff, manage daily tasks and budgets, and uphold brand standards through audits and continuous improvement.