Executive Housekeeper

SMI Hotel Group; Richmond (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life insurance (company paid)

Disability insurance (short-term &

Accident & medical indemnity insurance

Paid Time Off

401K with company match

Hotel discounts

Paid holidays

Job summary

SMI Hotel Group is seeking an Executive Housekeeper to directly supervise the housekeeping and laundry operations, ensuring clean, orderly and attractive conditions across the hotel. The ideal candidate is a hands-on, motivated manager who will ambitiously raise service standards, quality and operational performance.

You will hire, train and supervise staff, manage daily tasks and budgets, and uphold brand standards through audits and continuous improvement.

Qualifications

• Minimum of 4 years' experience in all aspects of Housekeeping in a large, multi-use facility.
• Strong leadership skills and ability to manage staff with positive motivation.
• Effective time management and strong communication skills.
• Must enforce hotel's standards, policies and procedures.

Responsibilities

• Hire, train and supervise housekeeping and laundry staff
• Assign daily boards to housekeeping team members
• Maintain room quality based on hotel objectives
• Monitor and maintain a level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas
• Compile and report accurate status of guest rooms to front office
• Oversee all housekeeping duties
• Maintain productivity and labor cost goals
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Conduct inventories of linen, supplies, and equipment
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
• Ensure satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements
• Perform other job related duties as assigned

Skills

Leadership skills

Time management

Communication skills

Job description

The Executive Housekeeper will directly supervise the housekeeping and laundry operations to ensure clean, orderly, and attractive conditions of the hotel. Must be hands-on, motivated manager willing to ambitiously improve the level of service, quality and operational performance.

Requirements

The successful candidate must have previous experience in a housekeeping managerial role; knowledge of proper cleaning techniques; ability to prioritize and organize work assignments; and must enforce hotel's standards, policies and procedures. The successful candidate will have strong leadership skills and ability to manage staff with positive motivation. The position requires effective time management and strong communication skills. A team-winning, proactive attitude is essential for the candidate's success in the position.

Benefits

• Health, dental and vision insurance (full-time employees)
• Company paid life insurance
• Company paid short-term and long-term disability insurance
• Company paid accident and medical indemnity insurance
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)

Responsibilities

• Hire, train and supervise housekeeping and laundry staff
• Assign daily boards to housekeeping team members
• Maintain room quality based on hotel objectives
• Monitor and maintain a level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas
• Compile and report accurate status of guest rooms to front office
• Oversee all housekeeping duties
• Maintain productivity and labor cost goals
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Conduct inventories of linen, supplies, and equipment
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
• Ensure satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements
• Perform other job related duties as assigned

Qualifications

Minimum of 4 years' experience in all aspects of Housekeeping in a large, multi-use facility required.

Minimum Of 2 Years Supervisory Experience

• Excellent written and verbal communication skills
• Must be flexible with working nights, weekends, and holidays

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.