Executive Housekeeper — Lead Cleanliness & Guest Satisfaction

Colwen Management Inc; Massachusetts; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Asss

Exclusive Associate Discounts – Travel

Training and Development Programs

Job summary

AC Cleveland Circle, a Colwen Hotels Property, is seeking an engaging Executive Housekeeper to lead the housekeeping team and uphold brand standards for our guests. You will be hands-on and focus on cleanliness, safety, and service.

The role involves scheduling, training, performance reviews, and collaboration with the hotel General Manager to improve guest satisfaction and GSS scores, while maintaining open communication with staff.

Qualifications

• 2 years previous related experience, hotel preferred.
• Specific brand experience preferred.
• Strong Leader of people.
• Excellent written and verbal communication skills.
• Strong organization and multi‑tasking abilities.
• Proficient in English language/Bilingual is a plus.
• Familiar with common computer software programs.
• Ability to learn new computer software programs and operate property management system.
• Willingness to work rotation work schedule including weekends and holidays.

Responsibilities

• Adhere to Colwen and brand cleanliness standards for both rooms and public spaces.
• Lead and manage housekeeping department.
• Provide exceptional guest service.
• Provide support to the Hotel General Manager.
• Tour and inspect property daily and monitor for cleanliness, safety, and service quality.
• Work to continuously improve GSS scores.
• Recruit, interview and hire housekeeping associates; review staffing with GM.
• Train and support associates and ensure performance to standards.
• Assist in new housekeeping orientation and onboarding.
• Plan work schedules and room assignments with minimal disruption to guests.

Skills

Leadership

Communication

Organization

English proficiency

Job description

AC Cleveland Circle, a Colwen Hotels Property, is seeking an engaging Executive Housekeeper to lead the housekeeping team and uphold brand standards for our guests. You will be hands-on and focus on cleanliness, safety, and service.

The role involves scheduling, training, performance reviews, and collaboration with the hotel General Manager to improve guest satisfaction and GSS scores, while maintaining open communication with staff.