Housekeeping Supervisor - AC Hotel Cleveland Circle

Colwen Management Inc; Massachusetts; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

401K Plan - Traditional & Roth Options

Hotel Discount Travel Program for Ass/

Exclusive Associate Discounts

Training and Development Programs

Job summary

AC Hotel Cleveland Circle is seeking a friendly Housekeeping Supervisor to lead the housekeeping team, organize shifts, train staff and inspect guestrooms and public spaces to brand standards. You will support leadership and drive guest satisfaction with strong attention to detail.

The role requires prior hotel experience, excellent communication, and the ability to manage time and staff on a 7-day rotating schedule in Brighton, MA.

Qualifications

• Prior related work experience, hotel experience preferred.
• Excellent interpersonal and communication skills.
• Strong supervisory and leadership skills.
• Excellent time management and organizational skills.
• Proficient in English language; bilingual a plus.
• Ability to learn new computer software and operate the PMS.

Responsibilities

• Tour and inspect rooms daily and monitor for cleanliness, safety, quality and service.
• Provide support to the Executive Housekeeper and hotel leadership.
• Work to continuously improve guest satisfaction scores.
• Conduct self-audits to improve performance and cleanliness.
• Assign responsibilities to associates and monitor productivity.
• Ensure supplies and carts are organized; report unserviceable rooms.
• Assist with cleaning of public spaces and other duties as needed.

Skills

Interpersonal communication

Leadership

Time management

English proficiency

Tools

Property Management System (PMS)

Computer software basics

Job description

Housekeeping Supervisor - AC Hotel Cleveland Circle

Requisition Number: HOUSE005688

• Posted : August 21, 2026
• Full-Time

Locations

Showing 1 location

AC Hotel Cleveland Circle
AC Hotel by Marriott Boston Cleveland Circle
395 Chestnut Hill Avenue
Brighton, MA 02135, USA

AC Hotel Cleveland Circle
AC Hotel by Marriott Boston Cleveland Circle
395 Chestnut Hill Avenue
Brighton, MA 02135, USA

AC Hotel Cleveland Circle is looking for a friendly, detail-oriented Housekeeping Supervisor to join our team! In this role you will be responsible for organizing associate shifts, training, and motivating the housekeeping team and inspecting guestrooms and public space in accordance with company and brand standards. To be successful in this role you should have a solid understanding of hotel housekeeping operations and possess strong leadership skills.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

• Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout.
• Provide support to the Executive Housekeeper and hotel leadership.
• Work to continuously improve guest satisfaction scores.
• Conduct self -audits to improve performance and cleanliness.
• Verify number of associates to number of rooms, monitor productivity.
• Assign specific responsibilities to associates.
• Identify vacant rooms to be cleaned first on boards.
• Check vacant ready rooms to verify actual status.
• Record performance check as guests check out throughout day.
• Check rooms for arriving VIP's.
• Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized.
• Report unserviceable rooms to General Manager/Executive Housekeeper.
• Assist housekeeping associates in duties as needed.
• Assist with cleaning of public spaces as needed.
• Perform other duties as assigned.

Requirements:

• Prior related work experience, hotel experience preferred
• Specific brand knowledge is a plus
• Excellent interpersonal and communication skills
• Strong supervisory and leadership skills
• Excellent time management and organizational skills
• Proficient in English language/Bilingual is a plus
• Ability to learn new computer software programs and operate the property management system
• Familiar with common computer software programs
• Willingness to work 7-day rotational work schedule including weekends and holidays

We've got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan - Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts - Travel, Entertainment, & Retail
• Training and Development Programs

Compensation:

Hourly Wage: $24.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.