Housekeeping Operations Lead

Geis Hospitality Group; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The Geis Hospitality Group in Cleveland is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in daily operations and ensure the property maintains the highest standards of cleanliness, guest satisfaction, and presentation.

You will supervise and train housekeeping staff, coordinate staffing and schedules, and help ensure timely room readiness by collaborating with Front Desk and other departments in a fast-paced environment.

Qualifications

• Prior housekeeping or hotel operations experience required.
• Supervisory or leadership experience preferred.
• Strong attention to detail and commitment to cleanliness and quality.
• Excellent organizational and time-management skills.
• Ability to communicate effectively with employees, management, guests, and other departments.
• Ability to work in a fast-paced environment and manage shifts.
• Ability to train, coach, and motivate team members.
• Ability to work flexible schedules, including weekends and holidays as needed.
• High school diploma or equivalent preferred.

Responsibilities

• Assist the Housekeeping Manager with the day-to-day operation of the housekeeping department.
• Supervise and support housekeeping staff to ensure work is completed efficiently and according to established standards.
• Inspect guest rooms, public areas, and other assigned areas for cleanliness, quality, and proper presentation.
• Assist with daily assignments, staffing levels, schedules, and workflow.
• Monitor room status and coordinate with the Front Desk and other departments to support timely room readiness.
• Train, coach, and provide ongoing feedback to housekeeping employees.
• Assist with onboarding new housekeeping team members and ensuring employees understand department policies and procedures.
• Address guest requests, concerns, and service issues professionally and promptly.
• Help monitor housekeeping supplies, linen, amenities, and equipment and communicate replenishment or maintenance needs.
• Assist with maintaining proper inventory levels and controlling departmental expenses.
• Ensure employees follow all safety, sanitation, security, and company policies.
• Assist with documenting employee performance, attendance, and other personnel matters as directed by the Housekeeping Manager.
• Support the Housekeeping Manager with departmental meetings, projects, inspections, and quality initiatives.
• Step in to lead the department in the absence of the Housekeeping Manager when assigned.

Skills

Supervisory experience

Attention to detail

Organizational skills

Time-management

Communication skills

Train and motivate team

Flexible schedules

Physical stamina

Education

High school diploma or equivalent

Job description

The Geis Hospitality Group in Cleveland is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager in daily operations and ensure the property maintains the highest standards of cleanliness, guest satisfaction, and presentation.

You will supervise and train housekeeping staff, coordinate staffing and schedules, and help ensure timely room readiness by collaborating with Front Desk and other departments in a fast-paced environment.