Executive Housekeeper

The Yale Club of New York City; New York (NY); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Executive Housekeeper to oversee housekeeping operations in a prestigious club. This role requires a dynamic leader who can ensure the highest cleanliness standards while managing a dedicated team. You will be responsible for developing cleaning schedules, supervising staff, and maintaining guest satisfaction. If you possess strong organizational and communication skills, and thrive in a fast-paced environment, this is an exciting opportunity to make a significant impact in a vibrant setting.

Qualifications

• 3-5 years of housekeeping management experience in a hotel.
• Strong relationship-building and interpersonal skills.

Responsibilities

• Oversee daily housekeeping operations and ensure cleanliness standards.
• Lead, motivate, and develop the housekeeping team.
• Manage inventory and control housekeeping expenses.

Skills

Leadership

Communication Skills

Organizational Skills

Interpersonal Skills

Problem-Solving

Education

Degree in Hospitality Management

Job description

Description

Position Overview:

The Executive Housekeeper is responsible for overseeing and managing all housekeeping operations in a club. This role ensures that guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and presented to the highest standards. The Executive Housekeeper also leads and supervises the housekeeping team, manages budgets, and upholds Yale Club standards.

Essential Functions

• Housekeeping Operations Management:
• Oversee daily housekeeping activities, ensuring cleanliness and hygiene standards are met.
• Develop and implement cleaning schedules and procedures.
• Inspect guest rooms, public areas, and back-of-house spaces to ensure quality control.
• Banquet Event Set-up
• Attend BEO meetings to review and discuss event set up needs.
• Assigns Housemen with the timeline for banquet set up
• Ensures the processing of banquet linens in a timely manner to maintain ample inventory.
• Member Locker Rooms
• Regularly inspects locker rooms throughout the day, ensuring overall cleanliness and area is fully stocked with terry and amenities.
• Leadership (Functions, Responsibilities, Development)
• Lead, motivate, develop and supervise the housekeeping team, including Housekeeping Managers and union staff.
• Foster a culture of teamwork, accountability, and high performance through coaching, mentorship, goal tracking and follow-up with a positive attitude.
• Oversee the training of new hires and ensure they understand job expectations, job descriptions, cleanliness standards, and hygiene/chemical usage protocols.
• Promote a respectful, inclusive, and positive work environment for all housekeeping staff including managers.
• Encourage staff engagement and foster morale through team-building activities, exercises, recognition programs and inspiration during morning briefings.
• Staff Supervision & Training:
• Recruit, train, and manage housekeeping staff.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Ensure staff adhere to hotel policies, safety regulations, and hygiene standards.
• Inventory & Budget Management:
• Monitor and control housekeeping expenses, including labor and supplies.
• Manage inventory and procurement of cleaning supplies, linens, and amenities.
• Ensure proper stock levels and cost-effective purchasing.
• Guest Satisfaction & Quality Assurance:
• Respond to guest requests and complaints regarding housekeeping services.
• Work closely with the front office and maintenance teams to address guest concerns.
• Ensure rooms and public areas meet Yale Club quality standards.
• Health & Safety Compliance:
• Enforce safety procedures and hygiene protocols.
• Ensure compliance with local health and safety regulations, i.e. SDS Binder updated, eye wash station area accessible and unobstructed, etc.
• Conduct regular safety inspections and implement corrective actions when needed.
• Collaboration & Coordination:
• Work with other hotel departments to maintain smooth operations.
• Assist in planning and executing special events and VIP arrangements.
• Report maintenance issues to the engineering department.
  
  

Requirements

Other Requirements:

• Regular in-person attendance required.
• Strong relationship-building and interpersonal skills.
• Highly organized, detail-oriented, and adaptable to change.
• Professional demeanor and appearance.
• Excellent communication skills, including email, written, phone, and verbal.
• Self-motivated, empathetic, and emotionally intelligent.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
  
  

Reasoning Abilities And Physical Demands

• Ability to problem-solve, create and maintain schedules, and be both a prepared and flexible person.
• Establish and uphold positive and productive working relationships with members, guests and staff.
• Work efficiently, both independently and as part of a team.
• Be organized, exercise sound judgment, perform detailed tasks; understand, follow and give clear verbal and written direction.
• Job routinely requires sitting, walking, talking, and use of a computer and telephone.
  
  

Education And Experience

• A degree or diploma in Hospitality Management or a related field is preferred.
• Minimum 3-5 years of housekeeping management experience in a hotel.