Director of Housekeeping

AKA Hotels + Hotel Residences; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

AKA Hotels + Hotel Residences is seeking a seasoned Housekeeping Leader to forecast, schedule and supervise the housekeeping team across guest rooms, lobby and amenities. You will partner with Engineering to maintain FF&E, manage inventories, and control costs while ensuring exceptional brand standards.

The role requires at least five years in hospitality leadership, including housekeeping, with a flexible schedule and strong communication skills. Union experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Proficiency in English (written and spoken) required; other languages a plus.
• Minimum five years in a leadership role in hospitality, at least three in housekeeping.
• Flexible schedule including nights, weekends and holidays.
• Basic knowledge of Microsoft Word, Excel and Outlook.
• Meticulous attention to detail and strong communication skills.
• Union environment experience strongly preferred.

Responsibilities

• Forecast, schedule and assign housekeeping staff to complete daily services efficiently.
• Perform daily inspections of guest rooms, lobby, and common areas to ensure brand standards.
• Conduct monthly asset walks with team and develop improvement plans.
• Collaborate with Engineering to maintain furniture, fixtures and equipment.
• Schedule cleaning and preventive maintenance programs for all areas.
• Monitor labor and departmental expenses; manage uniforms, supplies and contracts.
• Manage inventory and par levels for linens, amenities and cleaning products.
• Lead and motivate the housekeeping team with coaching and guidance.
• Ensure safety and provide training on equipment and chemicals.
• Coordinate with outside contractors for service contracts; perform other duties as assigned.

Skills

Leadership

Flexibility

Attention to detail

Verbal communication

Written communication

Conflict resolution

Time management

Education

High school degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Forecast, schedule and assign housekeeping team members to complete the needed services for the day in the most efficient and organized manner.
• Perform daily inspections of all areas of the property including but not limited to guest rooms, the lobby, common areas and back of house to ensure brand standards of spotless cleanliness, consistency, standardization and meticulous attention to detail are implemented and experienced by both guests and team members.
• Perform detailed monthly asset walks, at minimum, of the overall property and suite conditions with team members and develop an improvement plan as required.
• Work collaboratively with the Director of Engineering to ensure a timeless appearance and life of all furniture, fixtures and equipment throughout all residences, lobby, common areas, amenities, front and back of house.
• Schedule detailed cleaning and preventive maintenance programs relating to housekeeping to ensure a timeless appearance and life of all furniture, fixtures and equipment throughout all residences, lobby, common areas, amenities and front / back of house.
• Assure the financial goals of the department are being met. Monitor and control labor expense and other departmental expenses such as uniforms, supplies and service contracts.
• Manage and maintain accurate inventory records such as linens, kitchen accessories, in-suite amenities, uniform and cleaning supplies. Manage par levels, discard reports, tools and the distribution of products.
• Manage and lead the housekeeping team members by providing structure, motivation, coaching, guidance and positive encouragement as necessary to ensure a quality level of service, professionalism and communication.
• Schedule and assign housekeeping team members to complete the needed services for the day in an organized manner. Verify quality and team member performance to assure that standards are being met, team members are being supported and guest needs are exceeded.
• Ensure the property is maintaining a safe working environment.
• Perform safety training for all team members working with equipment and cleaning chemicals utilizing the provided personal protective equipment. .
• Work directly with outside contracted companies to assure quality and timeliness of work regarding service contracts related to the maintenance of the property.
• Other duties as assigned.

Required Qualifications:

• High school degree or equivalent.
• Proficiency in English (written and oral) required; other language a plus
• Minimum of five (5) years of prior experience in a leadership role in hospitality with at least three (3) in Housekeeping
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Basic knowledge of Microsoft products to include word, excel and outlook
• Meticulous attention to detail, motivational skills, verbal communication skills, written communication skills and manageability.
• Leading in a Union environment strongly preferred

Physical Requirements:

• Ability to lift 30 lbs. of weight and able to push and pull up to 75 lbs. if needed
• Physically capable of standing and walking 90% of the work day
• Able to work with cleaning chemicals.

Desired Skills:

• Ability to communicate in other languages is an asset
• Possess a desire to learn
• Take accountability and ownership for work performance
• Demonstrated ability to manage conflict / resolution, stress and time management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.