Assistant General Manager Element by Marriott Short Pump

Kalyan Hospitality; Glen Allen (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Element by Marriott Richmond Short Pump is seeking an Assistant General Manager to lead the opening team for a brand‑new hotel in Short Pump, VA. You will collaborate with the General Manager to stabilize operations, build standards, and develop a high‑performing team across Front Office, Housekeeping, F&B, Engineering, Sales, and Revenue Management.

The role requires proven hotel leadership, strong operational judgment, and a hands‑on management style.

Qualifications

• Previous hotel leadership experience required
• Minimum 2 years of supervisory or management experience within a hotel environment preferred
• Strong working knowledge of hotel operations
• Experience supervising and developing employees
• Strong guest‑service and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to work a flexible leadership schedule
• Ability to work weekends and holidays based on business needs
• Ability to serve as Manager on Duty as required

Responsibilities

• Lead the hotel operation during opening and stabilization phases
• Establish procedures, standards, and expectations for a brand‑new hotel
• Provide hands‑on leadership across all departments
• Recruit, onboard, train, and develop hotel associates
• Coach department leaders and foster a positive workplace culture
• Monitor guest feedback and drive service recovery and improvements
• Think and act with ownership across budgeting, forecasting, and cost control
• Collaborate with Sales & Revenue to understand demand and opportunities

Job description

Assistant General Manager – GM Development Track Element by Westin | Short Pump, VA Full-Time Leadership Opportunity | Brand-New Hotel Opening Help Build It. Lead It. Make It Yours.

A brand-new hotel does not come with an established culture.

It gets built by the people who open the doors.

The new Element by Marriott Richmond Short Pump is looking for an experienced, driven, and highly engaged Assistant General Manager to join our opening leadership team and help shape the hotel from the ground up.

This is not a role for someone looking to simply maintain an existing operation.

This is an opportunity for a hotel leader who wants to build standards, develop a team, create a culture, solve problems, influence performance, and make a visible impact from day one.

If you have proven hotel leadership experience and are ready for the next major step in your hospitality career, we want to meet you.

About the Opportunity

As the Assistant General Manager, you will work closely with the General Manager and company leadership to help successfully open, stabilize, and grow a brand-new Element by Marriott hotel in the Short Pump market.

You will be involved across the entire operation, including:

• Front Office
• Housekeeping
• Food & Beverage
• Engineering
• Guest Experience
• Sales
• Revenue Management
• Labor Management
• Financial Performance
• Brand Standards
• Team Development

You will be expected to know what is happening throughout the hotel, support your department leaders, step into the operation when needed, and help ensure that our guests and associates experience hospitality at its best.

This position is ideal for a leader who thrives on ownership, accountability, and being actively involved in the success of the property.

What You'll Do

Lead the Hotel Operation

• Assist the General Manager with the overall daily operation and performance of the hotel
• Help establish operational procedures, standards, and expectations during the hotel opening
• Provide hands‑on leadership across all departments
• Serve as the senior hotel leader when the General Manager is unavailable
• Maintain a visible presence throughout the property
• Support departments during high‑volume periods and operational challenges
• Identify problems quickly and take ownership of solutions
• Ensure departments work together efficiently and consistently

Build the Team & Culture

Opening a hotel means building more than an operation.

It means building a team.

• Help recruit, onboard, train, and develop hotel associates
• Support department leaders through coaching, accountability, and recognition
• Help establish a positive, professional, and results‑driven workplace culture
• Create clear expectations for performance and guest service
• Develop team members and future leaders
• Promote open communication and teamwork across all departments
• Lead by example every day

We want a leader who understands that strong results begin with an engaged and supported team.

Own the Guest Experience

• Maintain a strong and visible presence with guests
• Respond to guest concerns quickly and professionally
• Support service recovery when needed
• Monitor guest feedback, surveys, online reviews, and satisfaction scores
• Identify trends and implement action plans for improvement
• Ensure all departments consistently deliver the service standards expected by Element by Marriott
• Create a culture where every team member understands their role in the guest experience

Drive Performance

Great hospitality and strong business performance go hand in hand.

The Assistant General Manager will help monitor and influence:

• Occupancy
• ADR
• RevPAR
• Guest satisfaction
• Labor productivity
• Departmental expenses
• Revenue opportunities
• Housekeeping productivity
• Food & Beverage performance
• Hotel profitability

You will work with the General Manager and department leaders to identify opportunities, control expenses, manage labor, and improve overall property performance.

Think Like an Owner

We are looking for someone who sees the entire hotel, not just one department.

You will assist with:

• Budget management
• Forecasting
• Labor planning
• Expense control
• Purchasing
• Inventory
• Financial reviews
• Operational reporting
• Revenue strategy
• Department performance
• Ownership and corporate reporting

You should be curious about the numbers and understand how daily operational decisions impact the financial success of the hotel.

Partner With Sales & Revenue

• Work closely with Sales and Revenue Management to understand hotel demand
• Review occupancy, rate strategy, group activity, and upcoming business
• Support strategies designed to increase occupancy, ADR, and total hotel revenue
• Help identify local business and community opportunities
• Understand the hotel's competitive market and positioning
• Support efforts to develop the Element Richmond Short Pump as a preferred hotel in the market

Protect the Brand

• Ensure compliance with Marriott and Element brand standards
• Support hotel readiness for brand evaluations and inspections
• Maintain strong cleanliness, safety, and operational standards
• Ensure compliance with company policies and procedures
• Partner with Engineering to maintain the condition of the property
• Help ensure the hotel remains inspection‑ready every day

What We're Looking For

Hotel Leadership Experience Is Required

This is an Assistant General Manager position in a new‑build hotel, and we are looking for someone who already understands hotel operations and leadership.

The ideal candidate will bring:

• Previous hotel leadership experience
• Strong knowledge of hotel operations
• Proven ability to lead and develop employees
• Excellent communication skills
• Strong operational judgment
• Ability to make decisions under pressure
• Strong organizational and time‑management skills
• Accountability and follow‑through
• A hands‑on leadership style
• Financial awareness
• Strong guest‑service instincts
• The ability to manage multiple priorities
• A positive, solutions‑focused mindset
• The desire to continue growing within hotel leadership

Minimum Qualifications

• Previous hotel leadership experience required
• Minimum 2 years of supervisory or management experience within a hotel environment preferred
• Strong working knowledge of hotel operations
• Experience supervising and developing employees
• Strong guest‑service and problem‑solving abilities
• Excellent written and verbal communication skills
• Ability to work a flexible leadership schedule
• Ability to work weekends and holidays based on business needs
• Ability to serve as Manager on Duty as required

Preferred Experience

• Previous Assistant General Manager, Operations Manager, Front Office Manager, Executive Housekeeper, or similar hotel leadership experience
• Marriott brand experience preferred
• New hotel opening or hotel transition experience is highly desirable
• Experience with hotel budgeting and forecasting
• Experience reviewing hotel P&L statements
• Familiarity with STR performance and revenue strategy
• Experience managing labor productivity and departmental expenses
• Strong Front Office and Housekeeping experience
• Food & Beverage experience is a plus

Who Will Thrive Here?

Someone who walks through the hotel and notices what needs attention before anyone has to ask.

Someone who can coach an associate in one moment, help a guest in the next, and then sit down to review labor or financial performance.

Someone who does not say:

“That's not my department.”

Someone who understands that leadership means being present, accountable, and willing to step in.

Someone who wants to look back at the success of this hotel and be able to say:

“I helped build that.”

Why Join the Opening Team?

Start From Day One

Help establish the systems, culture, expectations, and operating standards of a brand-new hotel.

Make a Real Impact

Your ideas and leadership will directly influence how the hotel operates and develops.

Grow Your Career

This role provides exposure to total hotel operations, financial performance, revenue management, sales, guest experience, and team leadership.

Marriott Brand Experience

Build your career within one of the world's most recognized hospitality brand families.

Leadership Development

Work closely with hotel and company leadership while expanding the skills needed for continued advancement in hospitality management.

Your Next Hotel Is Waiting to Be Built

Some leaders inherit hotels.

Others help create them.

At Element by Marriott Richmond Short Pump, you will have the opportunity to help create something from the beginning — the team, the culture, the standards, and the guest experience.

If you're ready to lead, build, grow, and make your mark, we want to hear from you.

Join the opening leadership team at Element by Marriott Richmond Short Pump.