Executive Housekeeper

The Crescent Hotels Group; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

The Crescent Hotels Group is seeking an Executive Housekeeper to lead the housekeeping department across guest rooms, public areas, and laundry, ensuring premier cleanliness and guest satisfaction. This role requires proactive leadership, strong management skills, and clean, safe operations.

Responsibilities include budgeting, staff development, inspections, and collaboration with front desk and maintenance to deliver exceptional service. Flexibility for weekends/holidays is preferred.

Qualifications

• Experience as an Executive Housekeeper in a full-service hotel.
• Proven leadership and team management skills.
• Strong organizational and multitasking abilities.
• Knowledge of cleaning standards, products, and health/safety.
• Excellent communication and guest-relations skills.

Responsibilities

• Oversee housekeeping operations for guest rooms, public areas, and laundry.
• Maintain cleanliness per brand standards and safety regulations.
• Recruit, train, and develop housekeeping staff.
• Inspect rooms and areas to ensure maintenance standards.
• Manage budgets, payroll, and reporting for the department.
• Collaborate with front desk and maintenance to ensure guest satisfaction.
• Address guest requests and concerns promptly.
• Lead daily briefings and staff communications.
• Enforce policies and sustainability initiatives.

Skills

Leadership

Team management

Organizational skills

Multitasking

Communication

Education

High school diploma or equivalent; hospitality certification desirable

Tools

PMS software (Opera, etc.)

Job description

Description

The Executive Housekeeper will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.

Key Responsibilities:

• Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.

• Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.

• Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.

• Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.

• Monitor inventory and order housekeeping supplies and equipment within budget constraints.

• Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.

• Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.

• Prepare and manage department budgets, payroll, and reports.

• Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.

• Lead daily briefing and communicate effectively with staff to ensure smooth operations.

Qualifications:

• Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands.

• Strong leadership and team management skills.

• Excellent organizational and multitasking abilities.

• Knowledge of housekeeping operations, cleaning products, and health & safety standards.

• Outstanding communication and interpersonal skills.

• Ability to work flexible hours, including weekends and holidays.

• Proficiency in hotel management software is a plus.

• High school diploma or equivalent; additional certification in hospitality or management is desirable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts