Executive Housekeeper

ilani; Ridgefield (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

ilani is seeking an experienced Executive Housekeeper to manage the hotel housekeeping operations, ensuring high standards of cleanliness and guest satisfaction. You will lead a team, oversee rooms and public areas, manage budgets, and coordinate with laundry and vendors.

The role requires 5+ years of leadership in hospitality housekeeping, hands-on supervision of 250+ rooms, and strong organization and safety knowledge. On-site position with a focus on quality and team development.

Qualifications

• Progressive housekeeping leadership experience in a hotel, resort, or casino environment (5+ years).
• 3+ years of management overseeing housekeeping operations with 250+ rooms.
• 4 Diamond housekeeping experience.
• Excellent interpersonal and team-building skills.
• Experience managing labor scheduling, productivity standards, staffing and budgets.
• Strong knowledge of housekeeping, laundry operations, safety and chemicals.

Responsibilities

• Oversee cleaning of guest rooms, public areas and Heart of House operations.
• Perform daily inspections for cleanliness, appearance and organization.
• Lead departmental meetings and develop strategic plans and goals.
• Hire, train, schedule, evaluate and counsel housekeeping staff.
• Prepare department schedules and labor/productivity reports.
• Coordinate linen/laundry operations and inventory control.
• Ensure guest requests are fulfilled promptly and vendor coordination as needed.

Skills

Leadership

Communication

Staff management

Budgeting

Labor scheduling

Safety procedures

Interpersonal skills

Microsoft Office

Data analysis

Flexibility

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

HotSOS

Opera PMS

LMS

Job description

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Manages the housekeeping services of the hotel in a manner which will maintain high standards of service and hospitality consistent with the policies and procedures set forth by the management of the hotel.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Organizes and manages the daily operations of the housekeeping staff by overseeing the cleaning and sanitation of guest rooms, public areas, and Heart of House.
• Performs daily inspections of guest hotel rooms, bathrooms and public areas for cleanliness, appearance, and organization according to department standards.
• Conducts all departmental and pre-shift meetings.
• Prepares and follows through on departmental strategic plans and goals.
• Follows up with guests to ensure that customer satisfaction goals are met.
• Responsible for the hiring, training, scheduling, evaluating, and counseling of the housekeeping staff.
• Prepares department schedules and labor and productivity reports.
• Ensures accurate key control.
• Works as a liaison for the laundry operation, including managing par levels and guest supplies, ensuring proper laundering, storage, and distribution standards.
• Develop and track loss prevention measures for linen.
• Works as a liaison for the laundry operation.
• Instructs employees on the proper use of equipment and chemicals per the ilani Occupational Safety and Health Ordinance.
• Provides feedback on survey inspections scores.
• Develops action plans and projects for sections that need cleaning improvements.
• Maintains a clean, safe, hazard-free work environment.
• Reports repairs and replacement of equipment, as needed.
• Ensures proper recycling procedures are adhered to .
• Assists with the preparation of the monthly P&L and annual budget.
• Assists with ordering needed supplies through the inventory control system.
• Assists with budget goals for Housekeeping and EVS supplies.
• Communicates with vendors, as needed.
• Ensures guest requests are fulfilled in a timely manner.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma, GED, Recognized Equivalent Diploma (RED), or Foreign High School Diploma (FHD).
• Minimum five (5) years of progressive housekeeping leadership experience in a hotel, resort, or casino environment.
• Minimum three (3) years of management experience overseeing housekeeping operations, supervisors, and line-level team members in a hotel with a minimum of 250 rooms.
• Must possess 4 Diamond housekeeping experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Demonstrated experience managing labor scheduling, productivity standards, staffing, and departmental budgets.
• Strong knowledge of housekeeping operations, laundry operations, cleaning chemicals, equipment, and safety procedures.
• Knowledge of OSHA regulations, Hazard Communication Standards, SDS/MSDS requirements, bloodborne pathogens, and workplace safety programs.
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and hospitality operational systems.
• Strong leadership, communication, coaching, and employee development skills.
• Ability to analyze operational data and implement process improvements.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Ability to work flexible schedules, including weekends, holidays, and varying shifts.
• Ability to stand, walk, bend, reach, push, pull, and lift up to 40 pounds throughout a shift.
• Must be willing to work in a smoking environment.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Executive Housekeeper experience in a luxury hotel, resort, or casino property preferred.
• Experience leading housekeeping operations with 300+ guestrooms preferred.
• Experience with HotSOS, Opera PMS, LMS, or similar hospitality management systems preferred.