Executive Housekeeper

Horseshoe Bay Resort; New York (NY); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Benefit plan for associates and family

401K matching

Flexible scheduling

Discounts on Crescent properties

Job summary

Crescent Hotels & Resorts is seeking an Executive Housekeeper to lead the Housekeeping department at our New York property. You will hire and supervise staff, assign duties, and ensure outstanding guest rooms and public spaces meet our high service standards.

Manage the department budget, inventory, and reporting; analyze expenditures and labor to forecast goals. This role requires 3+ years in a similar hotel position and experience managing a unionized workforce, plus excellent communication

Qualifications

• 3+ years in a similar hotel position.
• Experience managing a unionized workforce.
• Excellent communication and leadership skills.
• Commitment to high cleanliness and guest service standards.
• Ability to work flexible shifts including days, evenings and weekends.

Responsibilities

• Hire and lead housekeeping staff; assign duties; ensure quality of rooms and public spaces.
• Instruct staff, monitor activities, and enforce QA standards with visual inspections.
• Manage budget and inventory; analyze data and prepare reports on expenditures and labor.
• Maintain supplies, distribute workload, and adjust staffing to maximize productivity and guest satisfaction.

Skills

Leadership

Communication

Guest service

Staff supervision

Flexibility

Job description

Tucked away at 9 Crosby, NoMo is a hidden gem just steps from the excitement that the streets of New York have to offer. Inspired by the neighborhood, NoMo represents an intrigue for the nostalgic + modern. Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We Are Looking For Our Next Great Team Member To Join Our Management Team And Lead Our Housekeeping Department. We Are Committed To Providing You With

• Highly competitive wages - Salary Range $95,000.00 - $105,000.00 Annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.

Here Is What You Will Be Doing Each Day

As the Executive Housekeeper, you will be hiring and leading the Housekeeping staff to ensure excellent quality of service to our guests. You will provide clear direction in assigning and instructing housekeeping and laundry staff in details of work, plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of the department. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and monitor house count and make staffing adjustments accordingly.

Does this sound like you?

You have at least 3+ years prior experience in a similar hotel position. Prior experience managing a unionized workforce. You have excellent communication and leadership skills. You take pride in providing excellent service and high level of cleanliness of the rooms for our guests and have a great attention to detail. You have a passion for our industry and for provide quality of service to our customers. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

Our Differences Are What Make Us Great

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.