Housekeeping Coordinator (Full-Time)

Horseshoe Bay Resort; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts at Crescent properties

Flexible scheduling

Job summary

Crescent Hotels & Resorts is seeking an Executive Housekeeper to lead the housekeeping and laundry teams, ensuring exceptional cleanliness and guest service. You will provide clear direction, assign duties, and monitor staff to align with hotel standards across rooms, restaurants, lounges, and meeting spaces.

You will manage budgets, inventory, and staffing, maintaining quality assurance and cost controls while scheduling a flexible mix of days, evenings, and weekends to fit personal needs.

Qualifications

• At least 3+ years in a similar hotel position.
• Experience managing a unionized workforce.
• Strong pride in service quality and room cleanliness; high attention to detail.

Responsibilities

• Direct, assign, and instruct housekeeping and laundry staff; plan and monitor activities to meet quality standards.
• Oversee housekeeping and laundry operations, including budgets, inventory, and staffing decisions to optimize costs and guest satisfaction.
• Inspect guest rooms and public spaces to ensure consistent cleanliness and service levels across all areas.

Skills

Leadership

Budget management

Staff management

Unionized workforce experience

Attention to detail

Flexibility

Job description

Our building is a curated collection of vintage and contemporary art, illustrating the eclectic mix of those who made SoHo what it is today. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We are looking for our next great team member to join our management team and lead our Housekeeping Department. Flexible scheduling to allow you to focus on what is important to you

Discounts with our Crescent managed properties in North America for you & your family members.

As the Executive Housekeeper, you will be hiring and leading the Housekeeping staff to ensure excellent quality of service to our guests. You will provide clear direction in assigning and instructing housekeeping and laundry staff in details of work, plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of the department. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and monitor house count and make staffing adjustments accordingly.

You have at least 3+ years prior experience in a similar hotel position. Prior experience managing a unionized workforce. You take pride in providing excellent service and high level of cleanliness of the rooms for our guests and have a great attention to detail. You have a passion for our industry and for provide quality of service to our customers. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.