Executive Housekeeper

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 65,000; Full time

Job summary

An established industry player is seeking an Executive Housekeeper to lead its housekeeping department. This pivotal role involves overseeing the management and operations of housekeeping and hotel laundry, ensuring that quality standards are met while providing exceptional service to guests. The ideal candidate will possess strong leadership skills, be bilingual in English and Spanish, and have a keen eye for detail. This is a fantastic opportunity to make a significant impact in a dynamic environment, fostering teamwork and excellence in service delivery. If you have a passion for hospitality and a commitment to guest satisfaction, this position is for you.

Qualifications

• 3+ years of supervisory-level housekeeping experience in a full-service hotel.
• Ability to manage financial resources effectively.

Responsibilities

• Manage housekeeping department operations and staff performance.
• Conduct inspections and respond to guest complaints and requests.
• Prepare and monitor departmental budget and inventory levels.

Skills

Verbal and written communication skills

Bilingual in English and Spanish

Motivating and directing team members

Time management skills

Organizational skills

Attention to detail

Customer service-oriented

Education

College degree or high school diploma with relevant experience

Job description

The Executive Housekeeper is the top management position in the housekeeping department responsible for the overall management and operation of the housekeeping department and hotel laundry to ensure product quality standards are met and that optimum service is provided to hotel guests. Must be available to work weekends and holidays.

Responsibilities:

1. Prepare and monitor the annual departmental operating budget and financial plans with a focus on increasing productivity.
2. Maintain proper inventory level, managing cost per room for supplies and labor.
3. Conduct monthly linen inventories.
4. Manage day-to-day staff requirements, plan, and assign work, establish performance and developmental goals.
5. Provide mentoring, coaching, and regular feedback.
6. Promote teamwork and quality service through daily communication and coordination with department heads.
7. Ensure team members are trained/certified in the Way of Clean standard within the first 5 days of hire.
8. Actively participate in the employee recognition program.
9. Daily inspection of all public areas and meeting rooms to ensure furnishings, equipment, carpeting, and tile are clean and in good repair.
10. Perform all housekeeping duties as necessary, make beds, vacuum, and clean guest suites.
11. Respond to guest complaints, special requests, and ensure corrective action is taken.
12. Carry out special needs and requests of guests.
13. Based on hotel occupancy, you may be required to work evenings, weekends, or holidays.
14. Work with the hotel maintenance department on out-of-order rooms for quarterly preventive maintenance, deep cleaning, and identification and reporting of guest rooms or public areas that need work.
15. Maintain and order supplies and equipment while minimizing waste and maintaining “green” initiatives.
16. Follow OSHA requirements for working with cleaning chemicals.
17. Maintain procedures for the security of lost and found items.
18. Perform all other duties as assigned.
19. Manage and remain fluent in PMS and related technologies.

Qualifications:

ESSENTIAL SKILLS:

• Excellent verbal and written communication skills.
• Bilingual in English and Spanish, required.
• Skilled at motivating, developing, and directing team members.
• Strong time management skills.
• Strong organizational skills and ability to multitask.
• Highly attentive to details.
• Ability to work as part of a team.
• Excellent management of financial resources.
• Customer service-oriented ensures each guest has an excellent experience.

EDUCATION AND EXPERIENCE REQUIRED:

• College degree or a high school diploma with relevant experience is required.
• At least 3 years of supervisory-level housekeeping experience, preferably in a full-service hotel, is required.

PHYSICAL REQUIREMENTS:

• Ability to stand or sit for extended periods of time.
• Ability to lift up to 50 lbs.

Compensation:

$65,000 per year