Executive Housekeeper

Holiday Inn Express and Suites; Franklin Township (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Holiday Inn Express and Suites is seeking an Executive Housekeeper to lead the housekeeping department, ensuring guest rooms, public areas, and back-of-house spaces are clean and welcoming. The role requires strong leadership, attention to detail, and the ability to train and support team members.

The ideal candidate is service-focused, capable of managing daily operations, coordinating with front desk, and upholding IHG brand standards.

Qualifications

• High school diploma or GED required.
• Four+ years hotel housekeeping experience.
• Previous supervisory or management experience preferred.
• Two+ years of experience at an IHG hotel preferred.
• Bilingual in English and Spanish preferred.
• Strong leadership and time-management skills.
• Basic computer skills for completing reports, checklists, schedules, and inventory records.
• Ability to work independently and manage multiple priorities.
• Ability to stand, walk, bend, lift, and perform physical tasks for extended periods.

Responsibilities

• Lead and manage daily housekeeping operations.
• Assign daily duties and conduct housekeeping shift meetings.
• Inspect guest rooms, public areas, and back-of-house spaces for cleanliness and compliance with IHG brand standards.
• Supervise, train, coach, and assist housekeeping team members.
• Coordinate room status and guest requests with the front desk.
• Communicate maintenance issues promptly to the maintenance department.
• Ensure vacuums, housekeeping carts, laundry machines, and other equipment are properly maintained.
• Monitor housekeeping and laundry supplies and place orders as needed.
• Track guest-loaned items, including cribs and rollaway beds.
• Maintain accurate inspection checklists, inventory logs, training records, and other required documentation.
• Monitor compliance with safety, sanitation, key-control, and guest-privacy policies.
• Respond to guest concerns professionally and provide excellent customer service.
• Assist with cleaning rooms, laundry, or other housekeeping duties when needed.
• Perform additional duties assigned by the General Manager.

Skills

Leadership

Organization

Communication

Time-management

Independent work

Customer service

Education

High school diploma or GED

Job description

Job Overview

We are seeking a dependable and experienced Executive Housekeeper to lead our housekeeping department and ensure that guest rooms, public areas, and back-of-house spaces are consistently clean, safe, and welcoming.

The ideal candidate is detail-oriented, service-focused, and capable of managing daily housekeeping operations while training and supporting team members. Bilingual candidates who speak English and Spanish are preferred.

Responsibilities

• Lead and manage daily housekeeping operations
• Assign daily duties and conduct housekeeping shift meetings
• Inspect guest rooms, public areas, and back-of-house spaces for cleanliness and compliance with IHG brand standards
• Supervise, train, coach, and assist housekeeping team members
• Coordinate room status and guest requests with the front desk
• Communicate maintenance issues promptly to the maintenance department
• Ensure vacuums, housekeeping carts, laundry machines, and other equipment are properly maintained
• Monitor housekeeping and laundry supplies and place orders as needed
• Track guest-loaned items, including cribs and rollaway beds
• Maintain accurate inspection checklists, inventory logs, training records, and other required documentation
• Monitor compliance with safety, sanitation, key-control, and guest-privacy policies
• Respond to guest concerns professionally and provide excellent customer service
• Assist with cleaning rooms, laundry, or other housekeeping duties when needed
• Perform additional duties assigned by the General Manager

Qualifications

• High school diploma or GED required
• Minimum of four years of hotel housekeeping experience required
• Previous housekeeping supervisory or management experience strongly preferred
• Two or more years of experience at an IHG hotel preferred
• Current or previous IHG training certifications preferred
• Bilingual in English and Spanish preferred
• Strong leadership, organization, communication, and time-management skills
• Basic computer skills for completing reports, checklists, schedules, and inventory records
• Ability to work independently and manage multiple priorities
• Ability to stand, walk, bend, lift, and perform physical tasks for extended periods

Schedule

• Morning and daytime shifts
• Weekend and holiday availability required
• Schedule may vary based on hotel occupancy and business needs

Experience Requirements

• Hotel housekeeping: Four years required
• Housekeeping supervisory or management experience: 1 year required
• IHG hotel experience: Two years preferred