Executive Hotel GM: Lead Operations & Guest Experience

Driftwood Hospitality Management; Milpitas (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a General Manager for the Sheraton San Jose Silicon Valley in Milpitas, CA. You will oversee all hotel operations, drive guest satisfaction, and lead a 229-room property with a focus on brand standards and owner relations.

You should bring a strong hotel management background, 5+ years in leadership, and proven experience with meetings and group business, plus Marriott/Sheraton brand familiarity. This is a full-time, on-site leadership role.

Qualifications

• Bachelor's degree in hospitality management or related field; equivalent experience considered.
• 5+ years progressive hotel management experience; 3+ years as GM/Hotel Manager of a full-service branded hotel.
• Previous General Manager experience is essential.
• Experience managing a hotel with significant meeting, banquet, and group business.
• Experience with Marriott/Sheraton brand standards and Marriott Bonvoy preferred.
• F&B experience is a plus.

Responsibilities

• Oversee all hotel operations for a 229-room property including sales, HR, F&B, budgeting, rooms, housekeeping, events, and maintenance.
• Provide vision, leadership, and strategy to inspire associates and deliver exceptional service and financial performance.
• Drive sales, marketing campaigns, revenue management, and strong financial controls to maximize owner returns.
• Maintain compliance with Sheraton/Marriott brand standards, audits, and guest satisfaction ratings.
• Build and maintain relationships with ownership, DHM leadership, and local business and civic communities.

Skills

Owner relations partnerships

Financial acumen

Sales & marketing leadership

Team development

Labor law knowledge (CA)

Communication & negotiation

PMS / RMS proficiency

Guest service & brand standards

Local Silicon Valley market knowledge

Flexible schedule availability

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Job description

Driftwood Hospitality Management is seeking a General Manager for the Sheraton San Jose Silicon Valley in Milpitas, CA. You will oversee all hotel operations, drive guest satisfaction, and lead a 229-room property with a focus on brand standards and owner relations.

You should bring a strong hotel management background, 5+ years in leadership, and proven experience with meetings and group business, plus Marriott/Sheraton brand familiarity. This is a full-time, on-site leadership role.