Executive Hospitality Host - Full Time (Harrah's Laughlin)

Caesars Entertainment; Laughlin (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment seeks a Hospitality Host to manage the guest journey on property, coordinating with account executive, sales executive, and flight sales executive teams on pre- and post-trip planning. The hospitality host will strive to delight our guests through gracious, enthusiastic, and personalized service.

Candidates should exude authenticity with regard to guest and team interactions and continuously aim to exceed expectations while supporting team operations across the on-property

Qualifications

Responsibilities

• Manage all aspects of the guest journey on property and coordinate with account executive, sales executive, and flight sales executive team members on pre- and post-trip planning.
• Delight guests with gracious, enthusiastic, and personalized service.
• Support guests and team interactions to exceed expectations.

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”


• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”


• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Manage all aspects of the customer journey while on property, simultaneously coordinating with account executive, sales executive, and flight sales executive team members on pre- and post-trip planning. The hospitality host will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills, inspire confidence, and exude authenticity with regard to both guest and team interactions. Hospitality Hosts are responsible for the guests that are not assigned to Executive Casino Hosts.