Executive Health Patient Experience Concierge

ccf; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Nevada is opening a new Executive Health office in November. This Patient Service Specialist role is onsite in Las Vegas (6111 South Buffalo Drive, Las Vegas NV 89113) with shifts 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m.

You will deliver a Patient First experience, support registration, scheduling, insurance verification and checkout processes, partnering with physicians for smooth visits, and grow within a world-class health system.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

Epic experience

Job description

Cleveland Clinic Nevada is opening a new Executive Health office in November. This Patient Service Specialist role is onsite in Las Vegas (6111 South Buffalo Drive, Las Vegas NV 89113) with shifts 7:30 a.m.–4:30 p.m. or 8:00 a.m.–5:00 p.m.

You will deliver a Patient First experience, support registration, scheduling, insurance verification and checkout processes, partnering with physicians for smooth visits, and grow within a world-class health system.