Executive Health Clinic Operations Lead

Lever, Inc.; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Discounts on IV Therapy

Discounts on M-Sculpt

Free Onsite Yoga

Catered healthy lunches

Job summary

Medici seeks a highly organized, proactive Senior Clinic Operations Coordinator to support the day-to-day operations of our Executive Health Clinic in Austin. This role sits at the intersection of clinic operations, client experience, scheduling, and logistics, ensuring the clinic is organized, stocked, and ready for each visit.

You will coordinate appointments, testing, onboarding, and communications, while maintaining a seamless client journey from arrival to follow-up.

Qualifications

• 2–3+ years of experience in clinic operations, healthcare administration, hospitality, concierge services, executive support, event coordination, or another high-touch client-facing environment.
• Exceptional attention to detail, organization, and follow-through.
• Highly proactive and resourceful, with the ability to anticipate needs and take action without waiting for direction.
• Strong sense of ownership and sound judgment, with the confidence to make day-to-day decisions.
• Warm, personable, and conversational, with the ability to make clients feel welcomed.

Responsibilities

• Serve as a responsive and professional point of contact for clients, answering questions and coordinating requests.
• Manage client scheduling across EMR and other systems, coordinating appointments with physicians and services.
• Support new client onboarding, including coordinating information, testing materials, and logistics.
• Coordinate client communications and scheduling workflows for upcoming appointments and services.
• Help ensure a seamless client experience from arrival through follow-up.
• Oversee day-to-day organization and readiness of the clinic.
• Monitor inventory and coordinate ordering of clinical, office, and hospitality supplies.
• Coordinate preparation, shipping, and tracking of client testing materials.
• Manage shipments and maintain organized shipping and gifting supplies.
• Prepare and coordinate client gifts with attention to presentation.
• Serve as a point person for events, coordinating details before, during, and after.
• Proactively manage event details and ensure follow-up tasks are completed.
• Assist with invoices and other administrative needs as needed.
• Identify clinic and client needs and take ownership of day-to-day operations.

Skills

Multitasking

Client experience

Scheduling

Operations coordination

Communication

Tools

EMR systems

Scheduling software

Job description

Medici seeks a highly organized, proactive Senior Clinic Operations Coordinator to support the day-to-day operations of our Executive Health Clinic in Austin. This role sits at the intersection of clinic operations, client experience, scheduling, and logistics, ensuring the clinic is organized, stocked, and ready for each visit.

You will coordinate appointments, testing, onboarding, and communications, while maintaining a seamless client journey from arrival to follow-up.