Clinic Operations & Guest Experience Lead

Medi.Ci; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Discounts on IV therapy and M-Sculpt

Free onsite yoga

Catered healthy lunches

Job summary

Medici is a modern Executive Health Center and technology company delivering premium preventive health exams and AI-driven insights. We are seeking a highly organized Senior Clinic Operations Coordinator to support day-to-day operations, scheduling, and client experience at our Austin clinic.

The role involves coordinating appointments, testing kits, inventory, and client gifts, while maintaining a seamless experience from arrival to follow-up. 2–3+ years in a similar setting is preferred.

Qualifications

• 2–3+ years in clinic operations or high-touch client-facing environment.
• Exceptional attention to detail, organization, and follow-through.
• Highly proactive and resourceful, with ability to anticipate needs.
• Strong written and verbal communication skills.

Responsibilities

• Serve as a responsive, professional point of contact for clients; coordinate requests and follow through.
• Manage client scheduling across EMR and scheduling systems; coordinate with physicians and other services.
• Support new client onboarding: information, testing materials, appointments, logistics.
• Coordinate client communications and scheduling workflows for upcoming visits and services.
• Ensure seamless client experience from arrival to follow-up; address needs.
• Oversee day-to-day clinic organization and readiness; ensure spaces are prepared.
• Monitor inventory and coordinate ordering of supplies to keep clinic stocked.
• Coordinate preparation, shipping, and tracking of client testing materials.
• Prepare and coordinate client gifts with attention to packaging and presentation.
• Assist with invoices and other administrative needs as needed.
• Identify clinic and client needs, solve problems, and take ownership.

Skills

Clinic operations

Healthcare administration

Hospitality

Concierge services

Executive support

Event coordination

Client-facing

Communication skills

Tools

EMR systems

Scheduling systems

Job description

Medici is a modern Executive Health Center and technology company delivering premium preventive health exams and AI-driven insights. We are seeking a highly organized Senior Clinic Operations Coordinator to support day-to-day operations, scheduling, and client experience at our Austin clinic.

The role involves coordinating appointments, testing kits, inventory, and client gifts, while maintaining a seamless experience from arrival to follow-up. 2–3+ years in a similar setting is preferred.