Executive Head Housekeeper & Guest Experience Lead

Texas Hotel Management; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Texas Hotel Management is seeking an experienced Executive Head Housekeeper to lead our housekeeping team and maintain high standards of cleanliness and guest satisfaction.

The role requires strong leadership, organizational skills, and a proven track record in executive housekeeping within the hospitality industry. Proficiency in English and Spanish is preferred to communicate with diverse staff and guests.

Qualifications

• Proven experience in executive housekeeping leadership.
• Must be proficient with English and Spanish.
• Strong leadership and organizational abilities.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning techniques, materials, and equipment.

Responsibilities

• Oversee and coordinate the daily activities of the housekeeping team.
• Develop and implement cleaning procedures and standards to maintain a pristine environment.
• Train, motivate, and lead housekeeping staff to deliver exceptional service.
• Conduct regular inspections of guest rooms and common areas to ensure quality standards are met.
• Manage inventory levels of cleaning supplies and equipment, placing orders as needed.
• Collaborate with maintenance and front desk to address facility needs.
• Handle guest complaints related to housekeeping, for quick resolution.
• Create and manage staff schedules to meet operational requirements.
• Ensure compliance with health and safety standards in housekeeping operations.
• Uphold a high standard of cleanliness and presentation throughout the property.

Skills

Leadership

Organizational skills

Communication

Interpersonal skills

Training people

Problem solving

Bilingual English/Spanish

Flexible scheduling

Integrity

Education

High School Diploma (preferred)

Tools

Housekeeping software

Job description

Texas Hotel Management is seeking an experienced Executive Head Housekeeper to lead our housekeeping team and maintain high standards of cleanliness and guest satisfaction.

The role requires strong leadership, organizational skills, and a proven track record in executive housekeeping within the hospitality industry. Proficiency in English and Spanish is preferred to communicate with diverse staff and guests.