Executive General Manager – Resort & Guest Experience

Hershey Entertainment & Resorts Company; Harrisburg (Dauphin County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical, Dental, and Vision coverage

401K contribution

Paid time off

Job summary

Hershey Lodge & Convention Center in Hershey, PA, seeks a General Manager to provide visionary leadership, maximize profitability, and uphold exceptional guest and employee experiences. This is a full-time executive role driving strategic, operational, and financial performance while guiding a diverse team with a focus on service excellence.

The position entails leading cross-functional collaboration with Marketing to promote the property, maintaining high standards, and ensuring regulatory

Qualifications

• Bachelor’s degree required.
• 12+ years of related hospitality experience.
• 10+ years of supervisory experience.
• Valid Driver’s License.
• Experience as General Manager in hospitality advised.

Responsibilities

• Develop and execute long-term strategic plans to enhance the property, increase revenue, control costs, and maintain excellent service quality.
• Lead and mentor a diverse team through fostering a positive and collaborative culture to achieve department and property goals.
• Monitor financial performance through overseeing budget management, profit strategies, forecasting, and cost control measures.
• Establish and maintain operational efficiencies that ensure guest satisfaction through quality products and service standards.
• Partner with cross-functional departments to enhance guest experience and maintain brand integrity. Develop strategies in collaboration with the Marketing team to promote the property.
• Maintain property standards and ensure compliance with relevant laws, regulations, and industry standards.
• Maintain effective communication with staff, guests, and other stakeholders.
• Perform other duties as assigned.

Skills

Google Suite

Microsoft Office

Attention to detail

Confidentiality

Communication skills

Education

Bachelor’s Degree

Job description

Hershey Lodge & Convention Center in Hershey, PA, seeks a General Manager to provide visionary leadership, maximize profitability, and uphold exceptional guest and employee experiences. This is a full-time executive role driving strategic, operational, and financial performance while guiding a diverse team with a focus on service excellence.

The position entails leading cross-functional collaboration with Marketing to promote the property, maintaining high standards, and ensuring regulatory