General Manager - Hershey Lodge

Hershey Entertainment & Resorts Company; Carlisle (Cumberland County); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Health, dental, and vision coverage

401K contribution

Paid time off

Job summary

Hershey Lodge, part of Hershey Entertainment and Resorts Company, is seeking a General Manager to provide visionary leadership for the lodge and convention center, drive profitability, and elevate guest experiences.

This executive role oversees strategic planning, operations, and finance, mentoring a diverse team while upholding brand standards and compliance. The position emphasizes collaboration with cross-functional partners to deliver sweet hospitality.

Qualifications

• Bachelor’s degree required.
• Minimum of 12 years of related experience.
• Minimum of 10 years of supervisory experience.
• Must have a valid Driver’s License.

Responsibilities

• Develop and execute long-term strategic plans to enhance the property and revenue.
• Lead and mentor a diverse team to achieve goals.
• Monitor financial performance including budgeting, forecasting, and cost control.
• Maintain operational excellence and guest satisfaction with high service standards.
• Collaborate with Marketing to promote the property and preserve brand integrity.
• Ensure compliance with applicable laws and industry standards.

Skills

Leadership

Strategic Planning

Budget Management

Forecasting

Staff Development

Communication

Education

Bachelor’s Degree

Tools

Google Suite

Microsoft Office

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

As the General Manager at the Hershey Lodge & Convention Center, this executive leadership role is accountable for maximizing profitability and ensuring the highest standards of employee & guest experience. You will provide visionary direction, steering the property’s strategic, operational, and financial performance while fostering a culture of excellence among a diverse team.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job)

• Develop and execute long-term strategic plans to enhance the property, increase revenue, control costs, and maintain excellent service quality.*
• Lead and mentor a diverse team through fostering a positive and collaborative culture to achieve department and property goals.*
• Monitor financial performance through overseeing budget management, profit strategies, forecasting, and cost control measures.*
• Establish and maintain operational efficiencies that ensure guest satisfaction through quality products and service standards.*
• Partner with cross-functional departments to enhance guest experience and maintain brand integrity. Develop strategies in collaboration with the Marketing team to promote the property.*
• Maintain property standards and ensure compliance with relevant laws, regulations, and industry standards. *
• Maintain effective communication with staff, guests, and other stakeholders.*
• Perform other duties as assigned.

Qualifications

• Must be 18 years of age or older
• Bachelor’s Degree
• Industry experience - General Manager
• Minimum of 12 years of related experience.
• Minimum of 10 years of supervisory experience.
• Must have a valid Driver’s License

Knowledge, Skills, And Abilities

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.
• Must have the ability to safeguard confidential information.
• Must have strong written and verbal communication skills.

Job Demands

While performing the duties of this job, the employee is required to:

• Climbing Stairs Occasional (Lifting Occasional (<33%) ( 50lbs maximum weight) Reaching Forward Occasional (Reaching Overhead Occasional (Finger Dexterity Occasional (Hand/Eye Coordination Occasional (Bending Occasional (
• Sitting Frequent (34-66%)
• Standing Frequent (34-66%)
• Walking Frequent (34-66%)

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).

This job regularly requires verbal communication of detailed information to others either by phone or in person.

The position is subject to both environmental conditions. Activities occur inside and outside.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.