Executive General Manager, Family Entertainment Center

Round One Entertainment Inc.; Escondido (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Round One Entertainment Inc. is seeking a General Manager to lead a bowling center/arcade operation in Escondido, CA. You will drive sales, profitability, staffing, and customer experience, ensuring goals align with corporate directives.

You will supervise department managers, train staff, control budgets, and uphold safety and compliance standards while promoting a positive work environment.

Qualifications

• Bachelor's degree preferred but not required.
• 3+ years of GM management experience in a fast-casual/entertainment concept.
• Superior customer service skills with strong communication abilities.
• Ability to plan activities, set goals, and manage time effectively.

Responsibilities

• Oversee sales and profit projections as directed by Executive Management.
• Meet or exceed sales goals through policy execution and customer service.
• Directly supervise department managers to ensure compliance with store policies.
• Provide operational and customer service training for staff at all levels.
• Investigate employee issues with HR assistance and conduct performance evaluations.
• Create monthly schedules and prepare budget plans for review by Executives.
• Support promotional activities and maintain a positive work environment.
• Lead safety, loss prevention, and procedural compliance programs.

Skills

Customer service

Verbal communication

Time management

Education

Bachelor's degree (preferred)

Job description

Round One Entertainment Inc. is seeking a General Manager to lead a bowling center/arcade operation in Escondido, CA. You will drive sales, profitability, staffing, and customer experience, ensuring goals align with corporate directives.

You will supervise department managers, train staff, control budgets, and uphold safety and compliance standards while promoting a positive work environment.