Executive Experience Concierge

Lenovo; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Lenovo is seeking an Experience Concierge for its Morrisville, NC Executive Briefing Center. The role focuses on delivering a welcoming, seamless guest experience for customers, partners, and executives from arrival to departure.

The candidate will coordinate hospitality, guest arrivals/departures, meeting transitions, catering, and customer-facing environments, ensuring EBC quality standards and proactive issue resolution in a fast-paced setting.

Qualifications

• Minimum of 2 years in hospitality, customer engagement, events, or related field.
• Strong customer service with a hospitality-first mindset.
• Excellent interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver welcoming, seamless guest experiences from arrival through departure.
• Coordinate guest arrivals, departures, meetings, catering and hospitality services.
• Maintain high-quality meeting spaces and guest environments consistent with EBC standards.
• Anticipate guest needs and resolve hospitality-related issues.
• Collaborate with cross-functional teams to ensure coordinated engagement delivery.
• Plan hospitality for room-only engagements using established standards.
• Maintain hospitality documentation and guest preferences for consistency.
• Gather guest feedback and suggest improvements for the Guest Experience capability.

Skills

Hospitality

Customer engagement

Communication

Relationship-building

Organization

Education

Bachelor's degree or equivalent

Job description

Lenovo is seeking an Experience Concierge for its Morrisville, NC Executive Briefing Center. The role focuses on delivering a welcoming, seamless guest experience for customers, partners, and executives from arrival to departure.

The candidate will coordinate hospitality, guest arrivals/departures, meeting transitions, catering, and customer-facing environments, ensuring EBC quality standards and proactive issue resolution in a fast-paced setting.