EBC, Experience Concierge

Lenovo; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Lenovo is seeking an Experience Concierge for its Morrisville, NC Executive Briefing Center. The role focuses on delivering a welcoming, seamless guest experience for customers, partners, and executives from arrival to departure.

The candidate will coordinate hospitality, guest arrivals/departures, meeting transitions, catering, and customer-facing environments, ensuring EBC quality standards and proactive issue resolution in a fast-paced setting.

Qualifications

• Minimum of 2 years in hospitality, customer engagement, events, or related field.
• Strong customer service with a hospitality-first mindset.
• Excellent interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver welcoming, seamless guest experiences from arrival through departure.
• Coordinate guest arrivals, departures, meetings, catering and hospitality services.
• Maintain high-quality meeting spaces and guest environments consistent with EBC standards.
• Anticipate guest needs and resolve hospitality-related issues.
• Collaborate with cross-functional teams to ensure coordinated engagement delivery.
• Plan hospitality for room-only engagements using established standards.
• Maintain hospitality documentation and guest preferences for consistency.
• Gather guest feedback and suggest improvements for the Guest Experience capability.

Skills

Hospitality

Customer engagement

Communication

Relationship-building

Organization

Education

Bachelor's degree or equivalent

Job description

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Lenovo is seeking an Experience Concierge to support our Executive Briefing Center (EBC) in Morrisville, NC. This highly customer-facing role is responsible for delivering a welcoming, seamless, and memorable experience for customers, partners, and executives from arrival through departure.

The Experience Concierge serves as a key connection point across the EBC experience, coordinating hospitality, guest arrivals and departures, meeting transitions, catering, customer-facing environments, and day-of guest needs. The ideal candidate brings a hospitality-first mindset, exceptional attention to detail, strong interpersonal skills, and the ability to anticipate and respond to customer needs in a fast-paced executive environment.

Responsibilities include:

Deliver a welcoming, seamless, and memorable guest experience from arrival through departure, ensuring every customer and partner feels welcomed, valued, and supported.

Coordinate guest arrivals, departures, meeting transitions, catering, hospitality services, and customer-facing environments to support successful engagements.

Ensure meeting spaces, hospitality areas, and customer environments consistently reflect EBC quality standards.

Anticipate guest needs, resolve hospitality-related issues, and proactively address concerns to maintain a positive customer experience.

Partner with Customer Engagement, Experience Operations, Experience Technology, Storytelling, Security, Catering, Facilities, and other support teams to ensure coordinated engagement delivery.

Coordinate hospitality planning and day-of guest services for room-only engagements using established EBC standards and processes.

Maintain hospitality documentation, guest preferences, operational checklists, and service standards to ensure consistency across engagements.

Gather guest feedback and share observations and recommendations that enhance the Guest Experience capability and overall customer experience.

Utilize established operational processes, digital tools, and AI-enabled capabilities to improve service quality and operational efficiency.

Basic Requirements:

Minimum of 2 years of relevant experience in hospitality, customer engagement, communications, events, marketing, or a related field.

Demonstrated ability to deliver exceptional customer service with a hospitality-first mindset.

Strong interpersonal, communication, and relationship-building skills.

Strong organizational skills, attention to detail, and ability to manage multiple priorities.

Ability to anticipate guest needs, resolve routine issues, and work effectively in a fast-paced, customer-facing environment.

Demonstrated professionalism, discretion, and executive presence when interacting with customers, partners, and senior leaders.

Preferred Requirements:

Bachelor's degree in Marketing, Communications, Business, Event Management, or a related field, or equivalent professional experience.

Experience in executive hospitality, customer experience, events, or a premium customer-facing environment.

Experience supporting executive-level customers, partners, or senior stakeholders.

Experience coordinating hospitality operations, meeting environments, catering, or customer engagement programs.

Experience utilizing digital productivity tools and AI-enabled capabilities to improve quality and efficiency.

Demonstrated ability to build strong working relationships across cross-functional teams.

Work Location Requirement: This role is based in Lenovo's Morrisville, NC Executive Briefing Center and requires a minimum of three days per week onsite, in alignment with Lenovo's hybrid work policy. Due to the customer-facing nature of the role, onsite presence is required whenever the Executive Briefing Center is open and supporting customer engagements. In practice, this role should expect to work onsite approximately 4–5 days per week based on the EBC schedule.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Morrisville

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