CAD Implementer (REMOTE-US)

Octave; Madison (AL); On-site; USD 95,000 - 130,000; Full time

Job summary

Octave is seeking a CAD Implementer for a Fully Remote US role based in Madison, AL. You will participate in requirements, design workflows, model data, configure Octave COTS products, and lead customer-facing activities including training and acceptance testing.

This highly technical role involves designing simple solutions, delivering training, and supporting customers throughout the implementation lifecycle, with up to 50% travel within North America.

Qualifications

• Degree in sciences, CS, engineering or related field, or equivalent experience.
• Minimum 7 years of relevant experience in technical application development.
• Experience delivering end-user training on Octave software.
• Experience leading technical tasks within project teams on production systems.
• Strong customer relationship and presentation skills.
• Ability to communicate technical information clearly to customers.
• Willingness to travel up to 50% within North America.
• PSAP or field operations experience highly desired.
• Excellent verbal and written communication
• Collaborative and proactive team player

Responsibilities

• Participate in functional requirements definition and analysis.
• Create complex workflow through involvement in functional requirements definition and analysis.
• Lead data modeling and data conversion definition activities.
• Performs complex configuration and installation of Octave’s COTS products.
• Lead overall design of simple solutions for customers.
• Deliver product training (end users and system administration).
• Design, develop, install and conduct acceptance testing of custom developed applications and system interfaces.
• Lead database administration activities.
• Lead support of customer’s acceptance testing of Octave’s products.
• Other duties as assigned

Skills

Functional requirements analysis

Data modeling

Data conversion

End-user training

Customer relations

Technical communication

Teamwork

Education

Bachelor's degree in Computer Science or related field

7+ years in technical application development

Job description

Responsibilities

• Fully Remote Position
• Participate in functional requirement definition and analysis
• Create complex workflow through involvement in functional requirements definition and analysis
• Lead simple data modeling and data conversion definition activities
• Performs complex configuration and installation of Ocatve’s COTS products
• Lead overall design of simple solutions for customers
• Deliver product training (end users and system administration)
• Design (including documentation), develops, installs and conducts acceptance testing of custom developed applications and system interfaces
• Lead support of customer’s acceptance testing of Octave’s products
• Other duties as assigned

Reporting to the Professional Services Manager, the CAD Implementer will undertake and occasionally lead activities related to the introduction, design, development, configuration, installation, and support of Octave’s computer aided dispatch products and applications specializing in the Public Safety industry (9-1-1, Law Enforcement, Fire Protection Service, Emergency Medical Service). This highly technical role encompasses all aspects of software services delivery.

• Fully Remote Position
• Participate in functional requirement definition and analysis
• Create complex workflow through involvement in functional requirements definition and analysis
• Lead simple data modeling and data conversion definition activities
• Performs complex configuration and installation of Ocatve’s COTS products
• Lead overall design of simple solutions for customers
• Deliver product training (end users and system administration)
• Design (including documentation), develops, installs and conducts acceptance testing of custom developed applications and system interfaces
• Lead database administration activities
• Lead support of customer’s acceptance testing of Octave’s products
• Other duties as assigned

Education / Qualifications

• A degree in the Sciences, Computer Sciences, Engineering or a related discipline, or equivalent combination of education and experience.
• Minimum of 7 years’ relevant experience related to technical application development
• Demonstrated success in a minimum of 4 of the following areas (pre‑requisites for this level):
• Delivery of end‑user training sessions on Octave software
• Creation of functional requirements definition and analysis activities
• Having lead technical tasks within a project team on more than one occasion, for a system which is being used in production
• Having demonstrated ability to build good relationships with customers
• Delivery of customer presentations, or training to a small to medium size audience
• Ability to interact effectively with customers and build and maintain positive customer relations
• Consistently displays positive teamwork behaviors in line with Octave culture, including: reliability, effective and respectful communication & listening skills, proactive sharing of knowledge, cooperation and flexibility in approach and work style, and showing commitment to the team.
• PSAP or field operations experience highly desired.
• Strong verbal and written communication skills as it relates to conveying technical information internally and externally
• Shares knowledge and assists others in the completion of their tasks to support team goals
• Understands and is able to articulate the business priorities of the professional services organization
• Engages in complex problem‑solving exercise utilizing independent or team problem‑solving skills
• Up to 50% travel required within North America

About Octave

Octave provides mission‑critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non‑negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real‑world conditions and enterprise‑scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

CAD Implementer (REMOTE-US)

Job Location (Short): Madison, Alabama-USA

Workplace Type: Remote