Executive Director, Offers Experience & Product Strategy

JPMorgan Chase; New York (NY); On-site; USD 210,000 - 320,000; Full time

Job summary

JPMorgan Chase in New York, NY is seeking an Executive Director of Offers Product to own end-to-end offers experiences across mobile and web. You will shape strategy, roadmaps, and delivery of market-leading innovations for our offers portfolio.

You translate market needs into product requirements, lead cross-functional teams, and ensure governance, customer value, and strong controls. You will mentor product managers and drive performance metrics across the organization.

Qualifications

• Eight or more years of experience in product development, technology, or consulting with exposure to large-scale product and program delivery.
• Strong understanding of the digital advertising ecosystem, including data needs, measurement concepts, and how advertising products create value.
• Experience translating market and customer needs into roadmaps, requirements, and prioritized backlogs.

Responsibilities

• Set the product vision and multi-year strategy for the next generation of offers experiences, balancing customer value, brand outcomes, and feasibility.
• Own the consumer experience end to end, including intent capture, offer relevance, reward structures and fulfillment, loyalty engagement, notifications, and servicing experiences.
• Establish and manage a prioritized roadmap and objectives and key results, using market trends, customer research, and behavioral data to guide decisions.
• Lead discovery for new concepts by sizing customer value, business value, and technical feasibility, and turning learnings into clear requirements.
• Partner with design and research to deliver intuitive, accessible experiences across mobile and web while aligning to partner objectives.
• Build strong cross-functional alignment across product, technology, analytics, operations, sales, and servicing partners to deliver outcomes.
• Define, measure, and report on product performance, including adoption, engagement, redemption, and customer experience metrics.
• Plan and execute feature launches, including rollout strategy, readiness, monitoring, and post-launch optimization.
• Enable strong delivery execution by removing blockers, managing dependencies, and maintaining clear operating routines with delivery teams.
• Ensure end-to-end processes meet legal, risk, compliance, and controls expectations, with clear documentation and approvals as required, lead, coach, and develop a team of product managers, raising the bar on product thinking, delivery discipline, and customer obsession.

Skills

Executive leadership

Product strategy

Roadmap planning

Cross-functional collaboration

Agile delivery

Business and data savvy

Stakeholder management

Communication skills

Education

Bachelor's degree or higher

MBA preferred

Tools

SQL

A/B testing

Analytics platforms

Job description

JPMorgan Chase in New York, NY is seeking an Executive Director of Offers Product to own end-to-end offers experiences across mobile and web. You will shape strategy, roadmaps, and delivery of market-leading innovations for our offers portfolio.

You translate market needs into product requirements, lead cross-functional teams, and ensure governance, customer value, and strong controls. You will mentor product managers and drive performance metrics across the organization.