Chief Offers & Shopping Experience Leader

JPMorganChase; New York (NY); On-site; USD 180,000 - 300,000; Full time

Job summary

Chase is seeking an Executive Director offers product to lead the end-to-end offers experience across mobile and web. You will own the strategy, roadmap, and delivery of market-leading innovations, translating advertising market needs into clear requirements and delivered capabilities.

You will lead in a matrixed environment to ensure customer value, performance outcomes, and a strong control environment, while coaching a team of product managers and collaborating with design, research, and

Qualifications

• Eight+ years in product development, technology, or consulting with large-scale delivery.
• Strong understanding of the digital advertising ecosystem, data needs, and measurement concepts.
• Experience translating market and customer needs into roadmaps, requirements, and backlogs.
• Experience partnering with engineering to deliver features from discovery through launch.
• Familiarity with system architecture concepts, data frameworks, and APIs.
• Experience in agile delivery models.
• Ability to lead through influence and align multiple teams with competing priorities.
• Strong organizational skills and ability to manage multiple workstreams and deadlines.
• Strong UX orientation, improving mobile and web journeys using data and research.
• Knowledge of analytics, automation, and AI concepts for product experiences and operations.
• Excellent written and verbal communication to senior stakeholders.

Responsibilities

• Set the product vision and multi-year strategy for the next generation of offers experiences.
• Own the consumer experience end to end, including intent capture, offer relevance, rewards, loyalty and servicing.
• Establish and manage a prioritized roadmap and OKRs using market trends and customer insights.
• Lead discovery to size customer and business value, turning learnings into requirements.
• Partner with design/research to deliver accessible experiences across mobile and web.
• Build cross-functional alignment across product, technology, analytics, operations, sales and servicing.
• Define, measure, and report on product performance metrics (adoption, engagement, redemption).
• Plan and execute feature launches with rollout strategy and post-launch optimization.
• Remove blockers and manage dependencies to enable delivery.
• Ensure compliance and controls, develop PMs and raise the bar on product thinking.

Skills

Executive leadership

Roadmap planning

Stakeholder management

Agile delivery

Product strategy

Customer insights

Cross-functional collaboration

Communication

Job description

Chase is seeking an Executive Director offers product to lead the end-to-end offers experience across mobile and web. You will own the strategy, roadmap, and delivery of market-leading innovations, translating advertising market needs into clear requirements and delivered capabilities.

You will lead in a matrixed environment to ensure customer value, performance outcomes, and a strong control environment, while coaching a team of product managers and collaborating with design, research, and