Head of Offers Experience & Shopping Product

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

JP Morgan Chase is seeking an executive director offers product to shape the next generation of offers experiences across mobile and web. You will own end-to-end offers experience, lead strategy, roadmap, and delivery of market-leading innovations, translating advertising market needs into product requirements.

You will lead through influence in a matrixed environment, ensure governance and customer value, define, measure and report on product performance, and coach a team of product managers

Qualifications

• Eight or more years of experience in product development, technology, or consulting with exposure to large-scale product and program delivery.
• Strong understanding of the digital advertising ecosystem, including data needs, measurement concepts, and how advertising products create value.
• Experience translating market and customer needs into roadmaps, requirements, and prioritized backlogs.
• Experience partnering closely with engineering teams to deliver features from discovery through launch and ongoing optimization.
• Familiarity with system architecture concepts, data frameworks, and application programming interfaces.
• Experience working in agile delivery models, including planning, prioritization, and iterative delivery.
• Strong ability to lead through influence and drive alignment across teams with competing priorities.
• Strong organizational skills, follow-through, and ability to manage multiple workstreams and deadlines.
• Strong user experience orientation, with experience improving mobile and web customer journeys using data and research.
• Working knowledge of modern analytics, automation, and artificial intelligence concepts and how they can improve product experiences and operations.
• Excellent written and verbal communication skills, including the ability to present clearly and persuasively to senior stakeholders.

Responsibilities

• Set the product vision and multi-year strategy for the next generation of offers experiences, balancing customer value, brand outcomes, and feasibility.
• Own the consumer experience end to end, including intent capture, offer relevance, reward structures and fulfillment, loyalty engagement, notifications, and servicing experiences.
• Establish and manage a prioritized roadmap and objectives and key results, using market trends, customer research, and behavioral data to guide decisions.
• Lead discovery for new concepts by sizing customer value, business value, and technical feasibility, and turning learnings into clear requirements.
• Partner with design and research to deliver intuitive, accessible experiences across mobile and web while aligning to partner objectives.
• Build strong cross-functional alignment across product, technology, analytics, operations, sales, and servicing partners to deliver outcomes.
• Define, measure, and report on product performance, including adoption, engagement, redemption, and customer experience metrics.
• Plan and execute feature launches, including rollout strategy, readiness, monitoring, and post-launch optimization.
• Enable strong delivery execution by removing blockers, managing dependencies, and maintaining clear operating routines with delivery teams.
• Ensure end-to-end processes meet legal, risk, compliance, and controls expectations, with clear documentation and approvals as required, lead, coach, and develop a team of product managers, raising the bar on product thinking, delivery discipline, and customer obsession.

Skills

Executive leadership

Product strategy

Roadmapping

Agile delivery

Cross-functional collaboration

Stakeholder management

User experience

Data-driven decision making

Job description

JP Morgan Chase is seeking an executive director offers product to shape the next generation of offers experiences across mobile and web. You will own end-to-end offers experience, lead strategy, roadmap, and delivery of market-leading innovations, translating advertising market needs into product requirements.

You will lead through influence in a matrixed environment, ensure governance and customer value, define, measure and report on product performance, and coach a team of product managers