Executive Director - High-Rise HOA Operations Leader

HOAMCO; Surprise (AZ); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness program

FSA

401(k) matching

Paid time off

Parental leave

Training support

EAP & Calm Health

Disability insurance

Life insurance

Pet insurance

Supportive team

Job summary

HOAMCO, a homeowner association management company, seeks an Executive Director to oversee operations for an active adult resort community in Surprise, AZ. You will lead daily operations, resident relations, vendor management, and Board support to ensure compliance with governing documents and Arizona regulations.

The ideal candidate has high-rise management experience, strong communication, and proven leadership.

Qualifications

• Bachelor's degree or equivalent experience.
• CMCA certification or higher management designation preferred.
• Minimum of 3 years of experience as a Community Association Manager.
• High-rise condominium or community management experience preferred.
• Experience managing, coaching, and developing a team.
• Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence.
• Clear, timely communication with Boards, residents, vendors, and internal teams.
• Strong administrative, organizational, and computer skills.
• Proficiency with Microsoft Office, especially Excel, plus Word, Outlook, and Teams.
• Experience with building operations, facilities maintenance, vendor management, and common-area service standards.
• Ability to multitask, prioritize, and provide clear direction during emergencies or urgent issues.
• Critical thinking and problem-solving skills with a practical, solution-oriented approach.
• Willingness to learn, adapt, and stay current with best practices and applicable Arizona community association requirements.

Responsibilities

• Serve as the primary day-to-day management contact for the high-rise community.
• Manage operations per governing documents, contracts, Board policies, and Arizona laws.
• Communicate proactively with the Board, committees, residents, vendors, and internal teams.
• Lead, coach, schedule, and support staff while promoting accountability, camaraderie, and service excellence.
• Oversee common areas, resident services, access procedures, vendor work, maintenance coordination, building systems, and life/safety readiness.
• Respond to emergencies and urgent matters with calm judgment, clear direction, prompt action, and appropriate escalation.
• Assess issues, evaluate options, recommend practical solutions, and inform the Board and leadership.
• Support budgets, timely payments, monthly financial review, reporting, and follow-up in coordination with accounting and leadership.
• Use Excel and other Microsoft Office tools to track budgets, projects, work orders, vendor follow-up, resident communication, and Board materials.
• Coordinate vendor performance, contract compliance, maintenance schedules, service requests, and project follow-up.
• Attend and conduct Board, committee, vendor, resident, and internal meetings in person or virtually as needed.
• Follow internal processes, complete administrative duties, and stay current with industry best practices and applicable Arizona requirements.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Budgeting

Team management

Emergency response

Problem solving

High-rise operations

Education

Bachelor's degree or equivalent experience

CMCA certification or higher

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Vendor management software

Job description

HOAMCO, a homeowner association management company, seeks an Executive Director to oversee operations for an active adult resort community in Surprise, AZ. You will lead daily operations, resident relations, vendor management, and Board support to ensure compliance with governing documents and Arizona regulations.

The ideal candidate has high-rise management experience, strong communication, and proven leadership.