Executive Director, Growth & Operations Strategy

CVS Health Corporation; Boston (MA); On-site; USD 132,000 - 303,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health Corporation is seeking an Executive Director of Business Operations & Strategy for CVS Media Exchange (CMX) in Boston. You will shape strategy, design operating models, govern performance, and drive scalable processes to support double-digit growth while delivering excellent advertiser experiences.

The role partners with Product, Marketing, DDAT, and Strategy teams to optimize platforms, reports, and resources; lead an high-performing team and manage budgets with accountability and

Qualifications

• 15+ years of experience in business operations, marketing operations, strategy, ad-tech, consulting, portfolio and program management, or related fields.
• 7+ years of experience leading and developing high-performing teams.
• Experience establishing operating models, governance frameworks, executive reviews, performance reporting, and scalable business processes for growth.
• Expertise automating and optimizing workflows using project portfolio management, work management, and collaboration platforms such as Workfront, Jira, Confluence, Smartsheet, or similar technologies.
• Strong knowledge of media, advertising, retail media, e-commerce, digital marketing, or technology environments.
• Ability to travel as business needs require.
• Excellent executive communication, organizational leadership, and problem-solving skills.
• Regular and reliable attendance.

Responsibilities

• Develop and execute CMX operational strategy aligned to annual business goals and long-term growth objectives; design and govern operating models, governance frameworks, and business rhythms that improve organizational effectiveness and prepare CMX for sustained future growth. Evaluate industry trends and emerging technologies to inform future operating strategy.
• Define and manage business OKRs, executive dashboard reporting, performance management processes, executive reviews, and governance adherence across CMX.
• Drive operational efficiency by streamlining workflows, implementing scalable processes, removing friction points, accelerating decision-making, and establishing standardized operating procedures.
• Partner with Product, Marketing, Business Systems, and other stakeholders across the PCW Marketing, Operations, DDAT, and Strategy teams, to optimize technology platforms, improve automation, reporting, business intelligence, and resource management capabilities. Create and drive shared operational standards across these interconnected groups.
• Lead, coach, and develop a high-performing operations organization, instilling critical cultural elements for success today while simultaneously building the capabilities required to support long-term growth and innovation. Immediate focus will be on fostering accountability, collaboration, continuous improvement, and customer focus across the enterprise.

Skills

Executive leadership

Strategic planning

Cross-functional collaboration

Operational governance

Process optimization

Executive communication

Workfront

Jira

Confluence

Smartsheet

Visio

Education

Bachelor's degree

Master's degree

Tools

Workfront

Jira

Confluence

Smartsheet

Visio

Job description

CVS Health Corporation is seeking an Executive Director of Business Operations & Strategy for CVS Media Exchange (CMX) in Boston. You will shape strategy, design operating models, govern performance, and drive scalable processes to support double-digit growth while delivering excellent advertiser experiences.

The role partners with Product, Marketing, DDAT, and Strategy teams to optimize platforms, reports, and resources; lead an high-performing team and manage budgets with accountability and