Executive Director, Fulfillment & Operations Tech

Four Hands; Austin (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Four Hands in Austin, TX is seeking a Senior Director, Fulfillment & Operations Technology to lead the design and delivery of technology powering inbound and outbound logistics, warehouse management, and SaaS integrations.

You will set architectural standards, collaborate with operations and engineering, and drive reliability, security, and data integrity across the fulfillment tech stack. The role combines strategic direction with hands-on engagement and a focus on modern engineering practices.

Qualifications

• 12+ years of progressive experience in software engineering, solution architecture, or OT
• 5+ years in people leadership and team delivery
• Bachelor's degree in CS/IT/SWE or related field
• Proven ability to lead multi-year roadmaps and tech strategy
• Experience in fulfillment, warehousing, logistics, or supply chain tech
• Strong architecture across custom software, SaaS, and integrations
• Experience in production support, incident management, and SLAs
• Experience leading software development teams with standards

Responsibilities

• Lead solution architecture across fulfillment and operations technology, ensuring scalable, integrated, and maintainable solutions
• Establish architectural standards and best practices across custom development, integrations, and SaaS platforms
• Evaluate technology solutions and make build-vs-buy decisions based on business needs, scalability, and cost
• Oversee technical design from requirements through implementation, including integrations, data models, and APIs
• Ensure system reliability, security, monitoring, and recovery capabilities are embedded in solution design
• Serve as a trusted technology advisor to operations, logistics, quality, and art studio leaders
• Build cross-functional relationships to promote collaboration and adoption of operational technology
• Own the operational support model for systems and data integrations, defining SLAs and escalation paths
• Own data integration reliability across the fulfillment tech ecosystem with automated alerting
• Drive continuous improvement to reduce risk and protect engineering capacity
• Define ownership models, standards, and governance for scalable and secure systems
• Maintain engineering and delivery standards across the software lifecycle
• Manage technical debt to enable future delivery
• Lead WMS, inbound/outbound logistics, product quality, and art studio tech initiatives

Skills

Software engineering

Solution architecture

People leadership

Cross-functional collaboration

APIs & integrations

Education

Bachelor's degree in Computer Science/Information Technology/Software Engineering/Supply Chain

Tools

WMS platforms

TMS

EDI

Middleware / iPaaS

Job description

Four Hands in Austin, TX is seeking a Senior Director, Fulfillment & Operations Technology to lead the design and delivery of technology powering inbound and outbound logistics, warehouse management, and SaaS integrations.

You will set architectural standards, collaborate with operations and engineering, and drive reliability, security, and data integrity across the fulfillment tech stack. The role combines strategic direction with hands-on engagement and a focus on modern engineering practices.