Executive Director, Fulfillment Center Operations

Macy's; Columbus (OH); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Benefits package

Job summary

Macy’s is seeking a Senior Director, Customer Fulfillment Center in Columbus to lead goods‑to‑person fulfillment operations, set strategy, and drive performance across the CFC. You will coach the leadership team, partner with Finance, HR, Asset Protection, Merchandising, and Stores, and champion safety and inclusion to deliver exceptional customer outcomes.

The role requires strategic thinking, cross‑functional collaboration, and a track record of delivering results in distribution networks.

Qualifications

• Bachelor’s degree or equivalent work experience in supply-chain processes and systems.
• 5+ years of advanced knowledge of supply‑chain processes and systems.
• Ability to lift and move up to 30 lbs; capable of standing for extended periods.

Responsibilities

• Provide coaching and training to colleagues, establishing standards and feedback.
• Cultivate engagement, equity, and inclusion within the workforce.
• Ensure efficient methods, controls, and staffing for timely product movement.
• Lead operational departments to align with profit objectives and customer experience goals.
• Demonstrate mastery of KPIs across production, planning, cost control, safety, and inventory.

Skills

Leadership

Strategic Thinking

Communication

Adaptability

Team Development

Financial Acumen

Relationship Building

Problem-Solving

Customer Focus

Technical Proficiency

Industry Understanding

Education

Bachelor’s degree or equivalent in related field

Job description

Macy’s is seeking a Senior Director, Customer Fulfillment Center in Columbus to lead goods‑to‑person fulfillment operations, set strategy, and drive performance across the CFC. You will coach the leadership team, partner with Finance, HR, Asset Protection, Merchandising, and Stores, and champion safety and inclusion to deliver exceptional customer outcomes.

The role requires strategic thinking, cross‑functional collaboration, and a track record of delivering results in distribution networks.