Sr. Director, Facilities Leader

Macy's; Columbus (OH); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Benefits package

Job summary

Macy’s is seeking a Senior Director, Customer Fulfillment Center in Columbus to lead goods‑to‑person fulfillment operations, set strategy, and drive performance across the CFC. You will coach the leadership team, partner with Finance, HR, Asset Protection, Merchandising, and Stores, and champion safety and inclusion to deliver exceptional customer outcomes.

The role requires strategic thinking, cross‑functional collaboration, and a track record of delivering results in distribution networks.

Qualifications

• Bachelor’s degree or equivalent work experience in supply-chain processes and systems.
• 5+ years of advanced knowledge of supply‑chain processes and systems.
• Ability to lift and move up to 30 lbs; capable of standing for extended periods.

Responsibilities

• Provide coaching and training to colleagues, establishing standards and feedback.
• Cultivate engagement, equity, and inclusion within the workforce.
• Ensure efficient methods, controls, and staffing for timely product movement.
• Lead operational departments to align with profit objectives and customer experience goals.
• Demonstrate mastery of KPIs across production, planning, cost control, safety, and inventory.

Skills

Leadership

Strategic Thinking

Communication

Adaptability

Team Development

Financial Acumen

Relationship Building

Problem-Solving

Customer Focus

Technical Proficiency

Industry Understanding

Education

Bachelor’s degree or equivalent in related field

Job description

Be part of an amazing story. Macy's is more than just a store. We are a story that has captured the hearts and minds of America for more than 160 years—about innovations and traditions, inspiring stores, irresistible products, and memorable events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade.

Job Overview

The Senior Director, Customer Fulfillment Center oversees all aspects of leadership, engagement, strategic planning, and overall financial and operational performance of the goods‑to‑person customer fulfillment center operations. The role develops short‑ and long‑term plans to drive continuous improvement, ensures achievement of facility and organizational objectives, and provides high‑level leadership, direction, and coaching to the CFC leadership team to accomplish operational goals.

What You Will Do

• Provide coaching and training to colleagues through informal and formal programs, establishing consistent standards to ensure uniform coaching and performance‑based feedback.
• Cultivate a culture dedicated to engagement, diversity, equity, and inclusion by fostering a colleague‑centered workplace.
• Ensure the efficiency of work methods, procedures, controls, and staffing, recommending alternatives to facilitate accurate and timely movement and processing of products.
• Manage warehouse layout to maximize efficiency and adapt to seasonal and inventory fluctuations.
• Lead all operational departments in alignment with company profit objectives and customer experience goals.
• Possess a thorough understanding of all operations KPIs (production and planning, cost control, safety, inventory, facility maintenance, and shortage).
• Demonstrate community‑building skills and serve as a senior leadership representative for Macy's community relations.
• Spearhead process improvement initiatives and identify optimization opportunities, participating in strategic and business process improvement projects within the distribution network.
• Coordinate budget preparation and execution across operational functional areas.
• Review analyses of activities, costs, operations, and forecast data to track department progress toward stated goals and continuously drive process improvement.
• Collaborate with business partners to achieve results and implement solutions across key components of business operations, including Finance, Human Resources, Asset Protection, Merchandising, and Stores.
• Uphold a culture of safety throughout the organization.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Leadership: Proven ability to develop high‑performing teams, foster a culture of engagement, inclusion, and community, and drive results.
• Strategic Thinking: Strong skills to develop long‑term plans for continuous improvement and achievement of organizational objectives.
• Communication and Collaboration: Excellent skills to interact effectively with stakeholders across departments and levels.
• Adaptability: Ability to adapt to changing priorities and demands.
• Team Development: Skill in managing and developing direct reports and building effective teams.
• Financial Acumen: Strong financial skills and understanding of supply‑chain metrics to drive business results.
• Relationship Building: Ability to establish trust and credibility with internal and external stakeholders.
• Problem‑Solving: React quickly to operational issues, follow up on unresolved matters, and drive continuous process improvement.
• Customer Focus: Create a customer‑focused environment with excellent service for all customers.
• Technical Proficiency: Proficiency in Microsoft Office (Word, Excel, Outlook) and other business software to analyze data and communicate information.
• Industry Understanding: Knowledge of goods‑to‑person automation, warehouse management, and related business and intellectual competencies.

Who You Are

• Bachelor’s degree or equivalent work experience in a related field; 5+ years of advanced knowledge of supply‑chain processes and systems.
• Physical ability to lift at least 30 lbs, stand for at least two consecutive hours, lift, stoop, kneel, crouch, climb ladders, and reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule that includes days, evenings, weekends, and holidays based on department and company needs.
• Travel required up to 15%.

What We Can Offer You

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, and community engagement through volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
• Access the full menu of benefits offerings: https://employeeconnection.net/CareerSiteMedia/2024_2025_Professional_BAAG_Macys_Bloomingdales.pdf

About Us

Now is a great time to join Macy’s. Whether you are helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing online shopping, buying trending merchandise, or designing a balloon for the Thanksgiving Day Parade, you will be part of memorable moments in people’s lives.

Apply today and help write the next chapter in our story.

This job description is not all‑inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.