Executive Director, Experience Design: Small Business Card

Aumni; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Chase is seeking an Experience Design Executive Director to lead a team in shaping the user journey for Small Business Branded Card. You will drive innovative UX policies, set quality benchmarks, and partner with product and tech teams to deliver best-in-class card products while advocating inclusive design across a global audience.

You will mentor diverse teams, steer accessibility initiatives, and influence senior leadership with data-driven design decisions.

Qualifications

• 7+ years of experience in user experience design, focusing on interaction design and information architecture.
• Advanced skills in visual design, storyboarding, and data fluency for digital products and services.
• Proven leadership in guiding diverse teams of experience designers and promoting professional growth.
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology.
• Understanding of market trends, product knowledge, and tech advancements to drive UX outcomes.
• Experience designing and building with AI tools.
• Experience in financial services.

Responsibilities

• Develop and implement user experience strategies aligned with business objectives and apply interaction design and information architecture expertise.
• Lead, mentor, and inspire a team of experience designers through coaching and performance management.
• Stay current with industry trends, accessibility standards, and emerging technologies to maintain competitive edge.
• Use data to inform decisions and optimize user experiences across diverse customer segments, influencing stakeholders.
• Partner with business, product, and tech teams to define and launch best-in-class card products and capabilities.
• Create and scale CX systems across card portfolios.

Skills

UX design

Interaction design

Information architecture

Visual design

Storyboarding

Data fluency

Leadership

Inclusive design

AI tools

Financial services

Job description

Chase is seeking an Experience Design Executive Director to lead a team in shaping the user journey for Small Business Branded Card. You will drive innovative UX policies, set quality benchmarks, and partner with product and tech teams to deliver best-in-class card products while advocating inclusive design across a global audience.

You will mentor diverse teams, steer accessibility initiatives, and influence senior leadership with data-driven design decisions.