Executive Director, Enterprise Collaboration (Microsoft 365)

north point technology; Miami (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

North Point Technology is seeking an Executive Director to lead the strategy, operation, security, and continuous improvement of enterprise communication and collaboration platforms in a large university environment.

The role oversees Microsoft 365, Google Workspace, Teams, Zoom, Box, Qualtrics, Power BI, and AI productivity tools, ensuring compliant, scalable delivery across employees, students, and affiliates.

Qualifications

• Experience leading enterprise communication, messaging, and collaboration platforms.
• Experience administering or overseeing Microsoft 365 and Office 365 environments.
• Experience implementing and integrating cloud-based enterprise applications.
• Experience managing Microsoft Teams, Zoom, Box, Google Workspace, or comparable platforms.
• Experience working with information security professionals.
• Knowledge of email security, threat protection, phishing prevention, and incident-response procedures.
• Experience with identity management, APIs, Single Sign-On, and automated provisioning.
• Project and program management experience.
• Experience leading cross-functional technical teams.
• Experience managing technology vendors, licensing agreements, and enterprise service contracts.
• Ability to develop technology strategies, operating plans, budgets, and performance metrics.
• Excellent written and verbal communication skills.
• Ability to explain technical information to executives and non-technical stakeholders.

Responsibilities

• Lead the strategy and daily operation of enterprise communication, messaging, and collaboration platforms.
• Ensure the reliable performance of Microsoft 365 and Google Workspace dual-tenant environments.
• Oversee enterprise platforms including Microsoft Teams, Zoom, Box, Qualtrics, and Power BI.
• Develop long-term technology strategies for collaboration systems, workforce planning, resource allocation, and service delivery.
• Evaluate and implement AI-powered productivity tools, including Microsoft Copilot, Gemini for Google Workspace, and Zoom AI Companion.
• Ensure AI and collaboration tools are implemented in compliance with privacy, cybersecurity, and data-protection requirements.
• Establish effective account provisioning and deprovisioning processes for employees, students, affiliates, retirees, alumni, and former employees.
• Collaborate with identity and integration teams to manage APIs, Single Sign-On configurations, and automated provisioning workflows.
• Partner with Information Security to manage email filtering, threat protection, phishing mitigation, risk assessments, security controls, and incident response.
• Develop Power BI dashboards for service health, platform adoption, license utilization, operational performance, and other key metrics.
• Oversee tier-three technical support, technical documentation, training resources, and incident resolution.
• Lead enterprise-wide technology projects from planning through successful implementation.
• Collaborate with Security, Infrastructure, Integration, Finance, and university leadership teams.
• Manage strategic relationships with Microsoft, Google, Zoom, Box, and other technology vendors.
• Optimize enterprise software licensing, operating costs, service performance, and vendor agreements.
• Keep senior leadership informed of technology risks, opportunities, advancements, barriers, and resource requirements.
• Ensure compliance with applicable laws, regulations, internal controls, and university policies.

Skills

Enterprise IT Leadership

Microsoft 365

Google Workspace

Azure/Cloud

Security & Compliance

Power BI

Education

Bachelor's degree in IT / CS / IS

Tools

Qualtrics

Microsoft Copilot

Job description

North Point Technology is seeking an Executive Director to lead the strategy, operation, security, and continuous improvement of enterprise communication and collaboration platforms in a large university environment.

The role oversees Microsoft 365, Google Workspace, Teams, Zoom, Box, Qualtrics, Power BI, and AI productivity tools, ensuring compliant, scalable delivery across employees, students, and affiliates.