Executive Director, Community Hub

Paycom; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health/dental/vision

Generous PTO & holidays

Flexible work hours

403(b) with company contributions

Wellness programs

Family gym membership

Job summary

Lake View YMCA seeks an Executive Director to provide strategic and operational leadership for a YMCA Community Hub in Chicago. You will oversee daily operations, member experience, and partnerships to advance the YMCA mission.

The role requires a Bachelor’s degree (Master’s preferred) and 5–7 years of leadership with strong financial and community engagement experience. Competitive salary with full benefits is offered.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 5–7+ years of progressive leadership experience in multi-program/community setting.
• Strong financial management and staff development experience.
• Proven ability to translate community insight into strategy and program development.

Responsibilities

• Lead daily operations to ensure a safe, welcoming hub environment.
• Oversee enrollment, scheduling, and service delivery with cross-functional support.
• Monitor KPIs and performance metrics, address gaps promptly.
• Own hub P&L and drive sustainable financial performance.
• Develop hub-level strategic plan and partnerships with local organizations.

Skills

Leadership

Communication

Strategic thinking

Data-driven decisions

Cross-functional collaboration

Staff development

Education

Bachelor’s degree

Master’s degree

Tools

Daxko

T-Rec

Microsoft Office

Job description

Executive Director Opportunity at Lake View YMCA!The Executive Director (ED) provides strategic and operational leadership for a YMCA Community Hub. This role ensures the hub delivers high-quality programs and services that advance the YMCA’s mission, respond to community needs, and align with association priorities. The ED oversees daily operations, financial performance, member experience, and community engagement while cultivating partnerships that strengthen local impact. Acting as a connective leader, the ED integrates the Y’s strategy, mission, and community voice into all aspects of operations and program delivery. The ED also develops a hub-level strategic plan and anticipates challenges, implementing proactive solutions to maintain operational excellence and community trust.Salary range is $90,000-$120,000 per year with full-time benefitsOur staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:Competitive salaries reflecting your skills and experience.Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.Generous PTO and paid holidays, with flexible work hours for work-life balance.403(b) plan with company contributions for eligible employees after 2 years of service.Continuous learning opportunities through workshops and training programs.Supportive work environment valuing diversity, equity, and inclusion.Discounts on programs, employee assistance programs, and company-sponsored events.Scopes of ResponsibilitiesOperations & Site ReadinessLead daily operations and ensure the hub provides a safe, clean, and welcoming environment.Facilitate weekly site meetings to align priorities for member experience, programming, space utilization, and community engagement.Coordinate cross-functional support for enrollment, scheduling, and service delivery.Monitor operational KPIs and performance metrics; celebrate successes and address gaps promptly.Identify potential operational issues early and implement proactive measures to prevent disruption.Staff Leadership & CultureProvide daily leadership and feedback to hub staff, fostering accountability, inclusion, and teamwork.Partner with vertical/program leaders to ensure consistency in standards, training, and quality.Build a culture of continuous improvement through coaching, recognition, and professional development.Model the Y’s core values and align staff with the organization’s mission and strategic priorities.Financial Management & Membership/Program EnrollmentOwn the hub’s P&L and ensure sustainable financial performance.Drive membership and program enrollment while managing costs in collaboration with program directors and vertical leads.Work with Finance to analyze trends, track performance, and implement budget adjustments.Support fundraising and grant execution as relevant to hub programs and partnerships.Member & Community ExperienceEnsure programs and member experiences reflect community needs while advancing the YMCA’s mission.Oversee timely resolution of member issues and maintain consistent communication across programs.Implement feedback and service recovery systems; translate insights into actionable improvements.Use participation and engagement data to inform program mix and enhance overall experience.Community Engagement & PartnershipsServe as the primary Y ambassador in the community – building partnerships with local organizations, schools, and civic groups.Identify emerging community needs and communicate insights to inform program design and strategy.Represent the YMCA at community events and foster a positive, mission-driven public presence.Collaborate with Central Marketing to ensure local campaigns and communications reflect the hub’s identity and community tone.Program Strategy & SupportEnsure program offerings reflect community needs while aligning with association mission and strategic priorities.Provide final approval for site-specific program scheduling and space allocation to optimize member and community experience.Support program safety, standards, certifications, and curriculum implementation in collaboration with vertical leaders and program directors.Contribute to the development and execution of a hub-level strategic plan that supports long-term growth and impact.Data, Reporting & Performance VisibilityEnsure accurate and timely reporting of hub performance metrics.Use dashboards and reports to evaluate impact, operational performance, and community reach.Support organization-wide efforts to strengthen data-informed decision making.RequirementsBachelor’s degree required; Master’s preferred.Minimum 5–7 years of progressive leadership experience, preferably in a multi-program or community-based setting.Proven success in financial management, staff development, and community engagement.Demonstrated ability to translate community insight into strategy and program development.Strong interpersonal and communication skills; ability to inspire and align diverse teams.Proficiency in Microsoft Office; familiarity with YMCA systems (e.g., Daxko, T-Rec) preferred. Ability to adapt to new technology.Meets physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodation(s) for persons with disabilities.Willingness and ability to complete all mandatory YMCA training and certifications, along with ongoing or additional training as assigned by the supervisor, within established timeframe.Child Abuse Prevention - Support the YMCA’s commitment to child abuse prevention by:Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as required