Executive Director

New Hanover House; Wilmington (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Salary bonus potential

Health insurance

Dental & vision insurance

Paid time off

Professional development

Life insurance

Employee Assistance Program

Job summary

New Hanover House in Wilmington, NC, is seeking an experienced Executive Director to oversee daily operations, drive resident care quality, and lead a compassionate team.

You will manage budgets, ensure regulatory compliance, and partner with sales to maintain occupancy. This role requires strong leadership, strategic thinking, and a commitment to excellent senior living services in a community-focused environment.

Qualifications

• Experience leading senior living operations.
• Knowledge of state and federal regulations.
• Strong leadership and communication skills.
• Licensure: NC Assisted Living Administrator License or ability to obtain.

Responsibilities

• Oversee daily operations ensuring compliance and high care standards.
• Recruit, train, and mentor department leaders and staff.
• Foster resident and family engagement and satisfaction.
• Develop and manage annual budgets and financial targets.
• Ensure regulatory compliance and inspection readiness.
• Support sales and marketing to drive occupancy.
• Collaborate with clinical leaders to ensure quality care.
• Represent the community in the local ecosystem.

Skills

Leadership

Communication

Problem-solving

Compassion

Financial management

Education

Bachelor's degree in healthcare administration or related field

Job description

Are you a dynamic leader passionate about enhancing the lives of seniors? New Hanover House is seeking an experienced Executive Director to oversee daily operations, team leadership, and resident care at New Hanover House.

Why Join New Hanover House?

At New Hanover House, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive salary with bonus potential
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Operational Leadership: Oversee the day-to-day operations of the community, ensuring compliance with state and federal regulations while maintaining the highest standards of care and service.
• Team Development: Recruit, hire, train, and mentor department leaders and staff to build a high performing, engaged team. Provide ongoing coaching and performance management. Operates within established budgetary guidelines
• Resident & Family Engagement: Foster strong relationships with residents and their families, ensuring high levels of satisfaction. Address concerns promptly and creates a positive, inclusive community environment.
• Financial Management: Develop and manage annual operating and capital budgets. Monitor financial performance, control expenses, and implement strategies to meet or exceed revenue and profitability targets.
• Regulatory Compliance: Ensure compliance with all licensing requirements, safety standards, and company policies. Maintain readiness for inspections and audits.
• Sales & Marketing Support: Partner with the sales team to drive occupancy, support marketing initiatives, and engage with prospective residents and referral sources.
• Quality Assurance: Collaborate with clinical leaders to ensure the delivery of high-quality care and services that meet the evolving needs of residents.
• Community Outreach: Represent New Hanover House within the local community, building relationships with healthcare professionals, vendors, and civic organizations to promote the community’s visibility and reputation.

Qualifications

• Bachelor's degree in healthcare administration, Business, or related field preferred
• 2+ years of leadership experience in Assisted Living, Memory Care, or senior living operations
• Strong knowledge of state and federal senior living regulations and compliance
• Proven experience in financial management, staff development, and resident relations
• Excellent leadership, communication, and problem-solving skills
• Valid NC Assisted Living Administrator License (or ability to obtain
• Must have compassion for and desire to work with the elderly.

If you're a results-driven leader with a passion for senior care, to make a difference with New Hanover House!