Executive Director, Member Experience & Growth

Greater Philadelphia YMCA; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Free YMCA membership – access to allb

50% off programming including swimming

Comprehensive benefits package (health

Job summary

Greater Philadelphia YMCA is seeking an experienced Executive Director for the West Philadelphia branch. This high-profile leadership role oversees the branch’s direction, operations, and success, drives membership growth and program expansion, and ensures financial performance while delivering exceptional member and staff experiences.

You will lead a team of 120+ staff, work with GPY Advisory Board and the community to advance fundraising, safety, inclusion, and YMCA values.

Qualifications

• Executive Director with leadership experience
• 5+ years in fitness, retail, recreation management or hospitality industries
• Experience managing 150+ team members
• Experience delivering high-end member service and handling member concerns
• Track record of success in a performance-driven environment
• Excellent interviewing skills and hiring oversight

Responsibilities

• Promote and represent the YMCA mission and values within the association.
• Perform daily operations oversight to ensure branch cleanliness, organization, and safety.
• Analyze Net Promoter Scores to optimize member experience.
• Manage budgets, forecast revenue and expenses monthly, quarterly, and yearly.
• Oversee payroll, cost of goods, and department expenses on a regular cycle.
• Cultivate advisory board and engage members, volunteers, and community leaders in fundraising.
• Develop and implement fundraising strategies to support YMCA objectives.
• Hold regular one-on-one meetings with department leaders to review KPIs and budgets.
• Provide performance evaluations and recognition programs for staff.
• Foster an inclusive environment that values diversity and cultural competence.
• Build community resources and partnerships to advance YMCA mission.
• Approve hires, promotions, and staff changes in collaboration with department leaders.
• Ensure safety and child protection standards are upheld.
• Collaborate with school communities, vendors, and GPY staff to coordinate efforts.
• Coordinate with facilities team to maintain safe and functional spaces.
• Perform other related duties as assigned

Skills

Executive leadership

Membership growth

Budget management

Team development

Fundraising

Interviewing skills

Education

Bachelor’s degree or equivalent; Master’s degree preferred

Job description

Greater Philadelphia YMCA is seeking an experienced Executive Director for the West Philadelphia branch. This high-profile leadership role oversees the branch’s direction, operations, and success, drives membership growth and program expansion, and ensures financial performance while delivering exceptional member and staff experiences.

You will lead a team of 120+ staff, work with GPY Advisory Board and the community to advance fundraising, safety, inclusion, and YMCA values.