Executive Deskside IT Technician — White-Glove Support

Arconic Corporation; Davenport (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

Arconic Corporation in Davenport seeks a hands-on Deskside Technician to deliver in-person IT support for employees at the Davenport facility and satellite sites, with a focus on executive service and hardware lifecycle management.

You will troubleshoot hardware, Windows 11, Office 365, mobile devices, image and deploy assets, and collaborate with a global IT team to uphold standards. Travel to Kansas and Michigan facilities may be required.

Qualifications

• Experience as an IT professional in a business environment.
• High School Diploma or Equivalent from an accredited organization.
• Employees must be legally authorized to work in the United States; visa sponsorship not available.
• ITUAR requires U.S. person status (ITAR).

Responsibilities

• Provide deskside support for all employees at the Davenport facility and satellite sites.
• Deliver White Glove support to executives — fast, polished, proactive service.
• Troubleshoot hardware, Windows 11, O365, mobile devices (Android, iOS + MDM), and apps.
• Image, configure, deploy, track, order and retire IT assets (PCs, phones, tablets).
• Collaborate with a global IT team and follow corporate IT standards.

Skills

Customer-focused service

Executive support

Hardware troubleshooting

Asset management

Multi-site support

Education

High School Diploma or Equivalent

Bachelor’s degree (preferred)

Tools

Remote Desktop

Remote Assistance

Quick Assist

MS Teams

Job description

Arconic Corporation in Davenport seeks a hands-on Deskside Technician to deliver in-person IT support for employees at the Davenport facility and satellite sites, with a focus on executive service and hardware lifecycle management.

You will troubleshoot hardware, Windows 11, Office 365, mobile devices, image and deploy assets, and collaborate with a global IT team to uphold standards. Travel to Kansas and Michigan facilities may be required.