Executive Deskside & AV Support Technician

MAXAR TECHNOLOGIES, INC.; Westminster (CO); Hybrid; USD 62,000 - 104,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Vantor is hiring an Executive and Deskside Support Technician in Westminster, CO. The role provides end-to-end desktop and device support for executives, with 4 days in office and 1 day remote, and requires U.S. citizenship.

Responsibilities include troubleshooting across Windows, macOS, iOS, Android, Microsoft 365, Google Workspace, Citrix, and SCCM; managing AD accounts; supporting AV for events; and creating documentation while offering on-call rotations and occasional travel.

Qualifications

• Associate or bachelor’s degree in computer science or related field; relevant experience may substitute for education.
• Two to four years of experience in a technical support role.
• Experience supporting Windows 11, macOS, iOS, Android, Office 2016 and Microsoft 365, Google Workspace, Active Directory administration, Citrix, and virtual PC environments.
• Experience supporting Microsoft Teams, Google Meet and Zoom meetings.

Responsibilities

• Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating installations, upgrades, hardware, software, OS, and configuration issues.
• Troubleshoot Windows 11, macOS, iOS, Android devices, plus Exchange/Outlook, Office, Visio; Gmail, Calendar, Docs, Sheets; support Citrix and virtual PC environments.
• Administer Active Directory accounts, use remote support tools, and resolve or elevate service desk issues as needed.
• Image systems and deploy software through SCCM; set up and tear down computer hardware.
• Support meetings and live events by setting up, operating, maintaining, and repairing AV equipment (Logitech, Crestron, Biamp).
• Create support documentation where lacking and train executives and executives’ staff.
• Provide rotational on-call support outside business hours, including weekends.
• Travel occasionally to other Vantor offices or offsite events as needed.
• Communicate professionally in writing and in person and maintain high customer service levels.

Skills

Technical support

Communication

Time management

Education

Associate or Bachelor's degree in Computer Science

Tools

Microsoft 365

Google Workspace

Citrix

SCCM

Active Directory

Job description

Vantor is hiring an Executive and Deskside Support Technician in Westminster, CO. The role provides end-to-end desktop and device support for executives, with 4 days in office and 1 day remote, and requires U.S. citizenship.

Responsibilities include troubleshooting across Windows, macOS, iOS, Android, Microsoft 365, Google Workspace, Citrix, and SCCM; managing AD accounts; supporting AV for events; and creating documentation while offering on-call rotations and occasional travel.